- Report: #791292
Complaint Review: HAIER AMERICAN - Internet
Reported By:
Mad As Hell -
Detroit, Michigan, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
HAIER AMERICAN
1356 Broadway St., New York, New York Internet, United States of America
Phone:
877-337-3639
Web:
haieramerica.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
HAIER AMERICAN They sold me a piece of crap refrigerator. They kept sending repair for a brand new refrigerator and it still wouldn't work. They refused to give me a refund and finally said they will send me a bra Internet
I bought an Aficiano refrigerator, by Haier American, @ ABC Warehouse December 26, 2010. I did not buy an extended warranty. The refrigerator stopped working 3 months later. When I called ABC Warehouse, they told me that the warranty the store carries has expired and I need to call repair.
I called Haier American and they sent out a repairman who told me that I blocked the vents and not to block the vents in the refrigerator. One month later I had the same problem. Meanwhile, I'm loosing food and money. Haier sends out another repairman who tells me I need a part. It takes several weeks for the part to come back. They finally installs the part and 2 months later the refrigerator stops working again. I get the run around for 2 more months and finally was told there was another problem with another part (thermostat) and the part was on back order.
That part was installed and now the refrigerator is out again. Another $200 worth of food, down the tubes. Finally, after having a nervous break down on the phone with Travis, he tells me to email him a copy of the receipt and they will send me another brand new refrigerator. A week later, no refrigerator! What can I do?
I called Haier American and they sent out a repairman who told me that I blocked the vents and not to block the vents in the refrigerator. One month later I had the same problem. Meanwhile, I'm loosing food and money. Haier sends out another repairman who tells me I need a part. It takes several weeks for the part to come back. They finally installs the part and 2 months later the refrigerator stops working again. I get the run around for 2 more months and finally was told there was another problem with another part (thermostat) and the part was on back order.
That part was installed and now the refrigerator is out again. Another $200 worth of food, down the tubes. Finally, after having a nervous break down on the phone with Travis, he tells me to email him a copy of the receipt and they will send me another brand new refrigerator. A week later, no refrigerator! What can I do?
1 Updates & Rebuttals
Ken
Greeley,Colorado,
USA
If, after calling them back, you still get no satisfaction,
#2Consumer Comment
Sat, October 22, 2011
call the TV stations in your area, notify your state's attorney general, and file a complaint with the BBB. You may also want to file with the FTC.
Good luck to you.
