• Report:  #1697

Complaint Review: GTE Long Distance - Irving Texas

Reported By:
- Brookston, IN,
Tue, March 28, 2000

GTE Long Distance
General Office 600 Hidden Ridge Irving, 75038 Texas, U.S.A.
Telephone Companies
Tell us has your experience with this business or person been good? What's this?
Did you know that in many regions of the United States a person cannot protect themselves from someone using their telephone number to make 1-900 calls to adult entertainment services, psychic hotlines, etc? I found this out after receiving the monthly phone bill for a whopping $816.00 for one month's service. Over $783 of this was for 25 calls made over a period of 12 days. When I called my long distance provider (GTE) and tried to find out where these calls were placed to (as I did not make them!) the phone company not only gave me incorrect numbers to call to inquire, but the numbers that I finally got through to for service couldn't help. One Supervisor suggested that I get a block on my phone. There is a one time fee of $12 for this block and then a monthly fee of $6. BUT.. this block doesn't work on blocking 800 numbers. So, you ask what this has to do with 900 #s. Well the phone company sales and marketing people have come up with a clever way of getting around the block on those 900 #s that the phone company sells to its customers. They sell an 800 # service to these adult entertainment companies. Then when an unsuspecting or ruthless individual dials the 800 # advertised, they are instructed that their call will be charged to a 900 # by putting in the requested information. What this information is I couldn't tell you because when I asked the customer service people at GTE Long Distance, they couldn't tell me how, what 800 number was dialed, what the name of the company is that has this 800 #, or any other useful information that I might be able to use to track down the adult entertainment business that was called. In my opinoin this is a rape of all unsuspecting telephone consumers in the United States. You'll notice in their address that they are located at a place named Hidden Ridge. With all of the incompetencies and inabilities to be of assistance, as well as the pure deception involved, it's no wonder they want to stay hidden!

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