Complaint Review: Grupon Mayan/Vida - Cancun Nationwide

I bought a Mayan Palace timeshare in my early 20s and it was one of the worst financial mistakes I ever made. I never intended to buy it, but I cannot suckered into going to a presentation to get free show tickets when I was in Puerto Vallarta. The high-pressure sales person convinced me to sign on the dotted line, and I ended up with a timeshare. It was one of the hardest things to get rid of, and I lost about $20,000 in the process. It was an expensive lesson learned.

I just visited the Mayan Palace in Cancun and I regretted so much, at first I was happy because I thought I made a good mayan palace timeshare deal but I didn't, actually I was going to bring my friends from Miami next month for them to see the resort and I am very happy that I'm not going to do it. They told me that they can sell 2 of my weeks a year and I call them and is all lies they told me that I have to do that. I just can't believe I spent 7000.00 in nothing. Do not believe them, they do not care and if you ask them for time to finance with ur bank they say they can't and you won't be able to go back in five yrs. u have to do the deal in the same day and *** us we did it but I will make sure that other people won't make the same mistake than us.

We were also scammed with a Mayan Palace Timeshare. They claim they don't misrepresent themselves. Yet the promises and the drinks ease you into signing. Once you've done that, you are screwed. Through all the other initials on your contract, you realize you initialled, that they don't misrepresent themselves. Now you are up the creek. We had 2 timeshares they claimed that Alliance marketing would sell for us in 3 months max.

We would recoup the money we paid at the Grand Luxxe and would net out ahead of the game. Well 15 months later, I am out $30k and I still have the original timeshares. I have also not heard a word from Alliance marketing in several months. Plus I found out they are a marketing group, thus not legally allowed to sell. I have had to take a 2nd mortgage out on my house. All the answers I have seen from the Mayan on various websites show they are not at all interested in helping out. Do they not have a concious? 

My husband and I  purchased  a Mayan palace timeshare, when we arrived at home my husband saw several negative comentarios on the internet, so we decided to call to cancel our timeshare, but we were out of our 5 rescission period, we didn't know what to do, we had been calling to the resort but they always said that our salesman and the sales manager were not available and they never returned our our calls. Fortunately enough, we were able to cancel, i recommend you to read this article from Mexican Timeshare Solutions  on how to get out of a mayan palace scam: 

http://www.timesharescam.com/blog/51-mayan-palace-timeshare-scam/

Dear "maitai":

We have been informed about your comment. We are committed to helping you understand the great value of acquiring a membership with us, as well as the significant benefits we offer our members.

That being said, please bear in mind that as stated in your contract, the company makes no representations regarding the market for vacation ownership rentals, nor recommends buying this product for rentals or investment. Not only is this included twice within the body of the contract, but it is also included in the summary outline which you initialed more than once.

We work very hard to provide the most spectacular vacations at the best resorts in Latin America, and we have thousands of happy clients that can safely attest to our dedication to our members and guests. It is through hard work and dedication that we keep our members happy and we don't think of you as an exception. We want to make you happy as the real core of your membership with us is making your vacations memorable.

We invite you to continue this dialogue by contacting us at [email protected] or by telephone at 1-800-292-9446.

Our hard work is focused on developing a great product and surpassing your expectations. Allow us to prove this to you.

Thank you for your time and we hope to hear from you soon.


Sincerely,

Karen Rose

Customer Support Representative.