- Report: #1422192
Complaint Review: Great Value Vacations - New York
Reported By:
Allison -
Shelby Township, Michigan, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Great Value Vacations
486 Sunrise Hwy, Suite 200 Rockville Centre 11 New York, United States
Phone:
800-896-4600
Web:
https://www.greatvaluevacations.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Great Value Vacations Great Value Vacations Scammed New York
After purchasing my GVV vacation voucher off of Groupon, I went to redeem the voucher on GVV's website to pick my travel days (as you do.) Not only was the website down, but after a phone call with a 20-min hold time, I learned that their whole system is down and has been down for weeks.
I asked the GVV representative for an ETA on when the website will be fixed so I can book my trip and she said to "call back tomorrow."
So I did. For the past 5 days, I have been "calling back tomorrow."
Today, I spoke with someone who again said, "call back tomorrow." At this point. I've had it. I literally don't have my flight booked because their system is "down" and my. Trip. Is. In. March. I asked to speak to someone who could give me a more solid explanation or ETA, and she hung up.
I just got off the phone with Groupon, who after verifying with GVV that I have not redeemed the trip, will give me my full refund of $1800.
Long story short. It's "FINE" because at least I got my full refund but honestly, I don't know how legitimate this company is, so just avoid at all costs.
