- Report: #1096476
Complaint Review: Grand Incentives - Internet
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Author Not Confirmed
Why?
Grand Incentives
Internet, USA
Phone:
877-718-1400
Web:
GOGrandGetaways.com
Categories:
Business Rating:
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Grand Incentives, Coast to Coast, Cheap Trips, Grand Getaways, Dream Vacation Passport Should have taken loss years ago! Initial purchase my fault.Then continual harassment for dues! No money,many calls, feels abusive to this old woman! Internet
When will I ever learn about phone sales of vacation opportunities? This purchase was made several years ago when we were quite well-off, and thought we would be traveling. Almost immediately, health changed for both of us. The phone calls began coming, and at first - of course - we had an "investment"! If one looked at their records, we look terrible.......like deadbeats.....but besides health and finance, these were and are factors to me.
1. The names are changed, but the song is the same. At least four different company names, each telling us that the other names are now defunct and were terrible companies. We had a call from the very same man - Elie - two weeks apart, telling us that he had changed companies............wrong!
2. All of the calls come from Florida
3. When I tell them we cannot do this any more, there is this "attitude" that we are idiots if we do not renew and take care of our "investment".
4. When I ask if there is a way to recoup our "investment", the answer is no, unless we pay them our dues!
5. The condescending attitude, just skirting skillfully what I consider to be verbal abuse, is upsetting! I have become an angry and not very nice customer, and that is not like me!
6. Now, we have told them that we are letting it all go, and not to call us again, the answer was this: "Oh, well..just don't answer the phone when you see it is us! ........Really????
7. They have our initial investment. We cannot and will not pay the dues. We don't want any contact with them or from them. They are glib of tongue, quick with the right answer for them, and upsetting to me beyond belief. Today......just today.....I have a one-month headache, and I can tell you that their very stressful "attack" has increased it!
8. We will not be traveling! We have lost. They want more. I am finished with them, but face the prospect of more harassment!
2 Updates & Rebuttals
DreamVacationPassport
Sarasota,Florida,
On Behalf of Dream Vacation Passport
#2UPDATE Employee
Tue, October 21, 2014
On behalf of Dream Vacation Passport’s management team: We protect the former members of Cheap Trips by providing memberships at a deeply discounted rate. The membership activation with Dream Vacation Passport provides a lifetime membership (memberships must be renewed annually; we offer additional discounts for multi-year renewals). Our members have access to thousands of condo/resort properties, hotels, and cruises at discounted rates that the public cannot compete with. Our members can also book car rentals and airfare at the best available price at the time of booking. There are no hidden agendas, no certificates, no rebate programs with Dream Vacation Passport. All of our agents and managers are in the office 6 days/week to assist our members; we also have booking assistance available to our members. Dream Vacation Passport members can book live inventory 24/7.
SecretShopperforTravel
Florida,Grand Getaways Grand Incentives Cheap Trips
#3Consumer Comment
Mon, December 02, 2013
The companies you mention has been sequentially contracted to fufill members from cheap trips... who signed up too many people than what they had the facilities to book travel or fufill their travel certificate items for.
First it was Grand Getaways, they lost their contract to fufill these members now it is dreamvacationpassport.org.... a completely different company but in the same state.
The company you are discussing is Grand Incentives, Grand Getaways. Your "investment" is the value of the program that they are trying to pitch to you, or whatever everyone else pays for it.
This companie's members pay annual dues.
There has not been changed names, despite what the calling agent is saying.... the travel industry sometimes has individuals and agents who have worked with several different travel companies.. doesn't mean the names have changed.
