Complaint Review: GPG INDUSTRIES -

i got two difrent unlocking dongles o boxes from this company, after using both for a while one of them was banned, when i spoke to their support person, he told me i had cloned the device, i sent this person receipt with order number and payment, yet he said there was nothing to do.

here is the evidence: Order #6388 Details Upload your payment proof: Choose File Upload Download Payment Proof Tracking No 1614398096 Order date 11.05.2017 08:53:24 Customer email [email protected] Delivery method DHL | Setup Shipping Invoice | Download Shipping Invoice Delivery price USD 22.01 Shipping Msg Shipping Date 2017-05-12 Payment method Credit Card Secure Payement Payment price USD 0.00 Order weight 0.00 Vaucher code Vaucher discount USD 0 Vat 0% Vat Value USD 0 TOTAL USD 201.01 Order status SENT Paid Status Paid Order Packing List Download Packing List Download Packing List and here is the log of the conversation with supporter.  

[08/12/2017 04:27:01 p.m.] *** I'm having issues with error 33111, updated java, and issue persists. please give a hand. *** [08/12/2017 04:42:09 p.m.] *** Harold B Ball would like to add you on Skype Checking GCPro Card Details... Checking server connection... GCPro SN GC0C220097 Card OsVer 0002 Server Reply Error := ERR_CARD_Banned Fail check internet connection. Fail at verification... Job finish Do not lost delete old logs they may help some time to fix your issue fast..Show log to ***

[11/12/2017 09:44:33 a.m.] Harold B Ball: [08/12/2017 04:27:02 p.m.] ** I'm having issues with error 33111, updated java, and issue persists. please give me a hand. ** Checking GCPro Card Details... Checking server connection... GCPro SN GC0C220097 Card OsVer 0002 Server Reply Error := ERR_CARD_Banned Fail check internet connection. Fail at verification... Job finish Do not lost delete old logs they may help some time to fix your issue fast..Show log to *** [11/12/2017 09:45:26 a.m.] Harold B Ball: good morning, sorry to bother you, but i cant use my gcpro description is above, hope you can help me. [11/12/2017 09:46:53 a.m.] GCPro_ Support: clone [11/12/2017 09:46:56 a.m.] GCPro_ Support: ask reseller refund [11/12/2017 09:47:14 a.m.] GCPro_ Support: clone ask reseller refund [11/12/2017 09:47:15 a.m.] Harold B Ball: but i got my box from gpg store [11/12/2017 09:47:22 a.m.] Harold B Ball: and i can prove it. [11/12/2017 09:47:37 a.m. | Edited 09:47:38 a.m.] GCPro_ Support: this card is used to clone other [11/12/2017 09:47:44 a.m.] GCPro_ Support: you or your reseller helped [11/12/2017 09:47:53 a.m.] GCPro_ Support: so this card will stay banned even if u buy from us [11/12/2017 09:49:28 a.m.] Harold B Ball: wait a second, i have no way to prevent that from happening, i got this dongle online from gpg store, wich is the seller you recommend, and you are telling me i lost my money....

[11/12/2017 09:50:02 a.m.] GCPro_ Support: no I am saying you helped other to clone your GCPro [11/12/2017 09:50:39 a.m.] Harold B Ball: no sir, i work in a remote area of my country and there is no other unlocker aroud here. [11/12/2017 09:51:01 a.m.] GCPro_ Support: sorry there is nothing I can do [11/12/2017 09:51:18 a.m.] Harold B Ball: and i never lend my dongles to no one. [11/12/2017 09:51:49 a.m.] Harold B Ball: well i have no other thing to do that report your gpg store and your support as scammers