- Report: #17387
Complaint Review: GE Zurich - Internet
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GE Zurich
gepcsupport.com Internet, U.S.A.
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GE Zurich a deceptive company that returned a broken laptop as repaired then gives you the run around null
My Compaq 1700T laptop lost the modem. It would dial out, but wouldn't handshake or make a connection. Having the "GREAT" service contract, I contacted the service rep at GE-Zurich (GEPC SUPPORT).
I spent will over an hour on the phone with the tech attempting to "FIX" the problem. He finally decided that the modem wasn't operating correctly and arranged for me to ship it back for repair. I have no problems trying to trouble shoot over the phone as I'm an Electronic Engineer with 35 years in the Communcations field and understand that these people have a "script" on their computer that they must follow before getting the OK to return the unit.
After having no laptop for 3 weeks, it arrived last night. I pulled it out of the box, plugged in the modem cable and attempted to call my ISP. Needless to say I was quite suprised to find that the laptop still wouldn't connect to my ISP. After listening to a connect session, I found the laptop still had the same symptoms as when I sent it in to be repaired.
I called the support line back and reported that I had just received my computer from the company and it was still broke! Well, after another hour plus of "trouble shooting" I was starting to get a little frustrated. Then the tech requested that I do a "factory restore" from CD. This wipes out all software and tweaks done to the laptop and returns it to a virgin state. Needless to say I wasn't too keen on doing this. My comment to him was if the modem had worked when they shipped it back to me, then it should have worked when I tried to use it. Software doesn't fall off the disk during shipping. But he insisted, so I stupidly agreeded. Since the restore takes about 20 minutes, the tech said he would call back or I could call back when finished.
Well, the restore was done, I reloaded the dial-up network info for my ISP and attempted to connect. It failed with the same symptoms. WAS I SHOCKED! So, I again called the support line and got another tech. After going over all that had happened, he wanted me to again "trouble shoot" the modem problem. At this point I requested to speak to his supervisor and was told that it was not possible. The tech gave me the FAX number and told me to FAX my problem to their customer support. I'm still waiting for them to contact me. Since I get $150 an hour for consulting, I figure they owe me about $500. Figure the odds of me ever seeing it! and maybe I'll get my laptop fixed sometime this year!
Larry
Odenton, Maryland
I spent will over an hour on the phone with the tech attempting to "FIX" the problem. He finally decided that the modem wasn't operating correctly and arranged for me to ship it back for repair. I have no problems trying to trouble shoot over the phone as I'm an Electronic Engineer with 35 years in the Communcations field and understand that these people have a "script" on their computer that they must follow before getting the OK to return the unit.
After having no laptop for 3 weeks, it arrived last night. I pulled it out of the box, plugged in the modem cable and attempted to call my ISP. Needless to say I was quite suprised to find that the laptop still wouldn't connect to my ISP. After listening to a connect session, I found the laptop still had the same symptoms as when I sent it in to be repaired.
I called the support line back and reported that I had just received my computer from the company and it was still broke! Well, after another hour plus of "trouble shooting" I was starting to get a little frustrated. Then the tech requested that I do a "factory restore" from CD. This wipes out all software and tweaks done to the laptop and returns it to a virgin state. Needless to say I wasn't too keen on doing this. My comment to him was if the modem had worked when they shipped it back to me, then it should have worked when I tried to use it. Software doesn't fall off the disk during shipping. But he insisted, so I stupidly agreeded. Since the restore takes about 20 minutes, the tech said he would call back or I could call back when finished.
Well, the restore was done, I reloaded the dial-up network info for my ISP and attempted to connect. It failed with the same symptoms. WAS I SHOCKED! So, I again called the support line and got another tech. After going over all that had happened, he wanted me to again "trouble shoot" the modem problem. At this point I requested to speak to his supervisor and was told that it was not possible. The tech gave me the FAX number and told me to FAX my problem to their customer support. I'm still waiting for them to contact me. Since I get $150 an hour for consulting, I figure they owe me about $500. Figure the odds of me ever seeing it! and maybe I'll get my laptop fixed sometime this year!
Larry
Odenton, Maryland
