- Report: #242036
Complaint Review: GameStop - Flushing Nationwide
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GameStop
136-51 Roosevelt Ave Flushing, Nationwide, U.S.A.
Phone:
718-4617308
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GameStop, Fraudulent Return Policy Even Coroprate Doesn't Know Return Policies! ripoff Flushing Nationwide
First I tried to return a used game and was told it must be defective in order for me to return it for exact exchange even though on the receipt it says full refund within 7 days for used games.
Next it says open accessories can also be exchanged for full refund within 7 days, not true either, as per carlos of them flushing gamestop it must be defective as well, but it doesn't state it on receipt.
Next I had a defective psp with store warranty, within 2 days of purchase. The psp was defective and was returned for a brand new sealed psp, I called up corporate and check if I can just return everything, I don't want to run into another defective psp and was told it's up to each individual store, but the receipt clearly states returns on new sealed items for refund as long as I have the receipt.
Basically the return policies posted at GameStop don't count, it is up to each store on how they want to interpret the policies.
Shawn
flushing, New York
U.S.A.
Next it says open accessories can also be exchanged for full refund within 7 days, not true either, as per carlos of them flushing gamestop it must be defective as well, but it doesn't state it on receipt.
Next I had a defective psp with store warranty, within 2 days of purchase. The psp was defective and was returned for a brand new sealed psp, I called up corporate and check if I can just return everything, I don't want to run into another defective psp and was told it's up to each individual store, but the receipt clearly states returns on new sealed items for refund as long as I have the receipt.
Basically the return policies posted at GameStop don't count, it is up to each store on how they want to interpret the policies.
Shawn
flushing, New York
U.S.A.
3 Updates & Rebuttals
Heather C
Toledo,Ohio,
U.S.A.
Gamestop return policy is a ripoff anyways
#2Consumer Comment
Fri, June 13, 2008
I understand the software return policy to an extent, however I've had issues with them where I buy a game, hate it, and within 20 minutes of buying it I take it back with the box and all related paperwork, with the game cartridge cleared of my save data and they give me less than half of what I paid. They usually give you about $14 max for any software return, regardless of if it's a new release, used game, or anything. Unfortunately there really aren't many alternatives for selling your games, Gamestop owns EB and the only other place around here gives even worse prices (a small return shop) if they even have cash to give you to begin with. Basically if you buy from Gamestop, unless you drop $50 on a warrantee policy they want nothing to do with helping you. Oh, if you want cash for your trade ins you get like 20-30% less than if you take store credit too. Honestly you'd probably make more cash having a yard sale with your old games every few months, or getting a paypal and eBay account and selling them there.
Noah
Arnold,Maryland,
U.S.A.
Return Policy
#3UPDATE EX-employee responds
Sun, July 08, 2007
GameStop's return poilcy is pretty straight forward, and it is very precise. I'm not sure who it was you talked to at corporate, but they were quite misinformed. GameStop does allow a small bit of fluxuation when it comes to the return policy, however it's not a 'based on each individual store' type of policy. My apologies, even though I don't work for them anymore, I still feel like the company tries very hard to be customer-centric, and it's a shame that these types of things happen.
Kelly
Hurst,Texas,
U.S.A.
You seem to be misinformed.
#4Consumer Suggestion
Thu, June 07, 2007
You are right on the first paragraph, you should be able to return a used game within 7 days for a full refund or exchange, no questions asked. You should have contacted corporate to file a complaint with the store ont the day the incident occured, same thing about the accessories. What tickles me is that the return policy for systems is once you have opened it, you can only return it for an exchange. You "exchanged" the product, that is all you could do. Some companies (I don't know whether GameStop does this or not) on the exchange will actually break the seals in front of you before they give it back to keep you from being able to pervert the return policy as you were trying to do. My suggestion is to call customer service for real complaints, and to learn how to read and use common sense and maybe brush up on something called logic.
