- Report: #314221
Complaint Review: Gamestop - Montebello California
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Gamestop
1715 Montebello Town Center Montebello, 90640 California, U.S.A.
Phone:
323-869-6981
Web:
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Gamestop They'll do anything to sell a game. Montebello California
I went into this Gamestop against my better judgment (me and others have had the same bad experiences) so Im paying for a used game and I aske about an upcoming title (Turning Point) and they tell me all about it the associate even told me "If you preorder now you will get a free gift upon pick up" So I was sold I put down my money and left, I checked the website (as I often do) and sure enough it said that I was to get a gift they even had pictures of it.
When the day finally arrived I went to pick up my Game and there was a different associate he gave me my game but no gift so I asked him and he acted like I was joking, since I was tired and my wife and daughter were with me I let it slide (though I WILL NEVER GO THERE AGAIN), but this weekend I went to a different Gamestop and I was chatting with one of the associates, and I explained the situation and he told me that they had came up with TWO versions of the Game (THE COLLECTORS EDITION) and (THE REGULAR VERSION) something that the other assocaite at the Gamestop in question and the Website failed to Inform so in the end I ended up feeling like an Idiot, The first incident I had was when I went there to withdraw a reservation I had placed down I kept on asking for my money and the Same associate that missinformed me kept asking me if I was sure I wanted my 20.00 dollars back and I kept on saying yes and he kept on insisting, in the end he gave me my money but with an angry and annoyed look on his face.
Elhefe
Los Angeles, California
U.S.A.
When the day finally arrived I went to pick up my Game and there was a different associate he gave me my game but no gift so I asked him and he acted like I was joking, since I was tired and my wife and daughter were with me I let it slide (though I WILL NEVER GO THERE AGAIN), but this weekend I went to a different Gamestop and I was chatting with one of the associates, and I explained the situation and he told me that they had came up with TWO versions of the Game (THE COLLECTORS EDITION) and (THE REGULAR VERSION) something that the other assocaite at the Gamestop in question and the Website failed to Inform so in the end I ended up feeling like an Idiot, The first incident I had was when I went there to withdraw a reservation I had placed down I kept on asking for my money and the Same associate that missinformed me kept asking me if I was sure I wanted my 20.00 dollars back and I kept on saying yes and he kept on insisting, in the end he gave me my money but with an angry and annoyed look on his face.
Elhefe
Los Angeles, California
U.S.A.
6 Updates & Rebuttals
Cooper
Denison,Texas,
U.S.A.
True and false
#2UPDATE Employee
Mon, December 01, 2008
As the guy above said, often employees swipe reserve goods. However recently there's been a crackdown on that, and employees aren't allowed to take reserve items unless there's extra. Whether or not this is enforced is another thing, but (at least in my district anyways) they are starting to get strict about it. Also, they are "while supplies last" and often stores don't receive enough to give it out with all reserves (hence the recent crackdown on emp swiping). If you're insistent on getting your reserve item (understandably so), you can usually either talk to the store manager about trying to find one for you at another store, or you can call corporate line and request an item be found for you. Nine times out of 10 they are able to locate your item. This, of course, comes from my district in the Dallas, Tx area. Sounds like your employee was an idiot. That unfortunately happens in retail, especially game stores.
Mikelo
Spooftown,New Jersey,
U.S.A.
Yeah. Thats about right
#3UPDATE EX-employee responds
Mon, September 22, 2008
I used to work at GameStop for about two years. We would always get first dibs on the Pre-Order items. And, normally thats all there was enough for.
Heather C
Toledo,Ohio,
U.S.A.
No, you're just right
#4Consumer Comment
Fri, June 13, 2008
Gamestop also did this to me when Halo 2 came out, they stated that because I had reserved and paid it off so early, I would get the collectors edition upgrade free. Of course, on the night it came out, all they handed me was the standard edition. I asked, but they simply laughed it off and acted like they'd never heard of such an offer. Next time Gamestop offers me anything, I'm going to ask for it in writing. I buy most of my games online, or from department stores now- At least they don't make false promises, and they have NORMAL return policies.
Heather C
Toledo,Ohio,
U.S.A.
No, you're just right
#5Consumer Comment
Fri, June 13, 2008
Gamestop also did this to me when Halo 2 came out, they stated that because I had reserved and paid it off so early, I would get the collectors edition upgrade free. Of course, on the night it came out, all they handed me was the standard edition. I asked, but they simply laughed it off and acted like they'd never heard of such an offer. Next time Gamestop offers me anything, I'm going to ask for it in writing. I buy most of my games online, or from department stores now- At least they don't make false promises, and they have NORMAL return policies.
Heather C
Toledo,Ohio,
U.S.A.
No, you're just right
#6Consumer Comment
Fri, June 13, 2008
Gamestop also did this to me when Halo 2 came out, they stated that because I had reserved and paid it off so early, I would get the collectors edition upgrade free. Of course, on the night it came out, all they handed me was the standard edition. I asked, but they simply laughed it off and acted like they'd never heard of such an offer. Next time Gamestop offers me anything, I'm going to ask for it in writing. I buy most of my games online, or from department stores now- At least they don't make false promises, and they have NORMAL return policies.
Jharms
Phoenix,Arizona,
U.S.A.
You're right, but also wrong...
#7UPDATE Employee
Sat, April 19, 2008
When reserving that game, you SHOULD have received a free gift when you picked it up. However, this wasn't only for the people who reserved the collector's version of the game. EVERYONE who reserved that game should have gotten a sealed package containing a poster, post cards, and some other goodies. Unfortunately, the guys at the Gamestop you went to must have kept them or tossed them out..
