- Report: #1397173
Complaint Review: Frontier Communications - Internet
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Author Confirmed
Why?
Frontier Communications
Internet, USA
Web:
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Business Rating:
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Tell us has your experience with this business or person been good?
Frontier Communications I cancelled my account. They charged me anyway Internet **Author of this Report is NOT CONFIRMED**
I was going to MOVE my service.
I attempted to chat online and talk to someone on the phone, however, they were not able to bring up my address to confirm I could get service at my new account.
I called them back a few days later, same issue.
Since they were not able to confirm service at my new address, I decided to just cancel my service and told them that.
Approx 2 weeks I received an phone call from a Frontier person trying to set up service at my new address. I was not home.
And today I received a bill to my new address. for internaet and a modem which I haven't gotten yet.
This company is horrible. The people are nice on the phone but their communicationa nd follow through and obviously ability to work a computer to communicate and cancel an order is missing.
There is NOTHING on their website about emailing them or cancelling your plan. You have to call during their business hours (of which the hours are not listed anywhere, and you have to go through 5 minutes on the phone before you know their customer service is NOT even open).
