- Report: #1305606
Complaint Review: Freedompop - Nationwide
Reported By:
Yida09 -
Rancho Cordova, California, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Freedompop
Nationwide, USA
Web:
Freedom pop.com
Categories:
Business Rating:
(0)
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Freedompop No refund, tried solving with faulty replacement product. Nationwide
I ordered a phone from freedompop after receiving a "special deal" via email which at the time looked like a great price for the phone in question, Samsung galaxy core prime on March 18. My money was taken, and I received notice that I would have my product within 7-10 business days, three weeks went by and the ordering process link they give you still indicated "preparing to ship" having been feed up with waiting I called to which I was informed the phone had been on back order for over a month!!! (So why would I get an email saying to order a phone that was clearly not in stock? ) I was about to cancel when "Steve" (a super fake American name these outsourced Indian/Asian companies use) informed me the phone would be in in two days and I would receive it in four AND they would also throw in a free month of services so I agreed to that instead of canceling. Six days elapsed from this last call and nothing, not even a confirmation email to show that I had called, so I called back and "Roger" informed me the phone was still on backorder and they had no idea on when it would be available!! Come on man!! Seriously?!!
I cancelled there immediately and had to say cancel about six times a*s "Roger"tried informing me how I was losing out on a great deal but he eventually read back that I called because I wanted to cancel and I would receive my money back in 3-5 business days. It is now April 18, month to the day I originally ordered my phone and still no refund instead I get an email indicating my package has been shipped and on its eat and I should receive it in 3 days to which I called freedompop back three times throughout the day and suspiciously enough my call was dropped after I confirmed name and email. I received phone miraculously in the three days and thought sine I had it I might as well use it. I did not realize until the next day that I attempted to activate it that I was sent a galaxy prevail, a phone that is 3 years older and on a older and slower operating system. I demanded what I ordered and have called back 6 time total now with no resolve of my original phone purchase or refund and they have since attempted to activate this crappy phone that freezes daily and drops calls like it's getting paid to do it. DON'T WASTE YOUR TIME!!!!!!!!!
