- Report: #1290252
Complaint Review: FreedomPop - Nationwide
Reported By:
Angry over trial membership fraud -
Greenwood Village, Colorado, U.S.A.
Submitted:
Updated:
-
Author Confirmed
Why?
FreedomPop
Nationwide, USA
Web:
http://www.freedompop.com/
Categories:
Business Rating:
(0)
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FreedomPop Impossible to obtain credits and refunds; no customer service; will not respond to complaints Nationwide
This was my final communication to FreedomPop. They have virtually no customer service in that if you need help they refer you to departments which cannot help you and then those departments refer you to other departments which cannot help. I called over a dozen times to try and get problem resolved, to get a refund on my trial subscription. No one would or could help. I sent letters and emails. No replies. I finally went to AMEX to get the charges reversed but all AMEX could reverse was the continuing monthly charge. Now that I have filed a complaint and request to AMEX for a refund, FreedomPop finally responds and tells me they are sorry they didn't respond and now that I have filed for a reversal of charges with AMEX, FreedomPop will not consider refunding my initial trial period cost. These people are horrible. Do not do business with them. My final message to FreedomPop...................
I would like to have someone call me but I don't expect to hear from you. When I enrolled in the HotSpot service I did so as a trial. When I found out that our company could take care of my needs, and I didn't need an account, I tried to cancel. I sent three emails and called more than a dozen time. Zero cooperation or interest on your part. I requested in writing that the service be cancelled but my account continued to be charged. No one cares. I finally went to AMEX after months of no satisfaction and now have disputed the charges. They are going to be reversed. But the initial charges to set up the Hotspot and the trial subscription and the first month or so were more than 60 days ago so I am stuck with those charges. If I do not hear from someone in the next week, I am going to the FCC, make a very loud complaint and request that your firm be investigated for fraud and misleading advertising. (I am taking action on this next week).
