- Report: #1338092
Complaint Review: FreedomPop - Los Angeles California
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Author Not Confirmed
Why?
FreedomPop
1100 Glendon Avenue Ste. 700 Los Angeles, 90024 California, USA
Phone:
8887438107
Web:
freedompop.com
Categories:
Business Rating:
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FreedomPop bogus charge of $9.99 a month, partial refund only Los Angeles California
I received offer of free Internet from FreedomPop about 16 months ago. I ordered a wireless device for a minimal charge and it arrived in a timely manner but I could not get it to work or to get their software to work. So I called to cancel the service. This month I noticed a $9.99 charge on my credit card bill from FreedomPop. But it was much worse -- I looked at past statements and found I have been paying this $9.99 for nothing since June. I called FreedomPop and received minimumal satisfaction. They agreed to stop the charges, but would only refund three months! I still don't know what I was paying for -- sales rep tried to explain but I didn't understand what value I possibly derived from them. She also said I should have canceled the service when I was first charged in June, but she could not tell me why the charges started in the first place!!
