- Report: #1276428
Complaint Review: Freedompop - California
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Author Not Confirmed
Why?
Freedompop
California, USA
Phone:
8887438107
Web:
Www.freedompop.com
Categories:
Business Rating:
(0)
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Freedompop Freedompop, free internet that freely steals debit card info Los Angeles California
Around 2 years ago, I decided that Comcasts high priced internet just wasnt worth it, and decided to search for another provider, and that is how i stumbled across freedompop, the most shameful deceitful internet provider around. It started out great, i payed around 40$ a month for 10 GB of data, and it was pretty fast internet as well. My wifi modem only cost 89.99 to purchase, and my freedompop ccount was manageable from a simple app. All in all i was overly pleased.. Until i noticed money debited from my bank account by freedomop. That wouldnt have been so bad, if the money showed as a credit on my freedompop account. But it didnt, it just "dissapeared" or at least thats what the nice indian lady from freedompop support told me over the phone. After having 75$ taken from my account in small amount transactions over a period of 3 months without appearing as credit, i called again very upset. I was informed that it was needed for "maintenance fees" for my account and device, as well as to cover "overusage of data". Which is funny because i never went over 7gb and had a 10 gb limit, i was told it would be at least 125$ to cancel my account which blows my mind because there is no contract, so i kept using freedompop. I stopped being unfairly debited up until about 5 months ago, since then i have had 105$ worth of charges that dont appear as credits towards my internet, and nobody on freedompops end can seem to tell me where its gone, and refuse to refund me, even though theyre the ones stealing my money-,- i sincerely wish freedompop could take one millisecond of time to give a s**t about their consumers, but i guess thats not happening.
