- Report: #1307645
Complaint Review: FreedomPop Cell Phones - Internet
-
Author Not Confirmed
Why?
FreedomPop Cell Phones
Internet, USA
Phone:
888-743-8107
Web:
freedompop.com
Categories:
Business Rating:
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FreedomPop Cell Phones Rips you off in every way possible Los Angeles, California Internet
I STARTED WITH THIS COMPANY IN 12/2014 BUYING A CELL PHONE AND SERVICE FOR WHICH I PAID FOR 1 YEAR. I LEARNED THAT THEY HAD A FREE PLAN IN 11/2014 CAND CALLED AND CANCELLED THE PAID PLAN. THEY CLAIM I TOOK A PLAN WITH MORE CAPACITY ON A 30 DAY FREE TRIAL AND IF I DID NOT CANCEL THEY WOULD BEGIN BILLING FOR SERVICE AT $25+ A MONTH WITHOUT MY AUTHORIZATION. SINCE I HAVE BEEN STUCK WITH PLANS LIKE THIS IN THE PAST I KNOW I WOULD NOT HAVE AGREED TO SUCH A PLAN. THE REPS WHO ANSWER THE PHONE ARE ALL FOREIGN AND HAVE ASKED EVERY ONE OF THE THEM TO SPEAK SLOWLY AND CLEARLY, BUT MANY TIMES I STILL HAVE PROBLEMS UNDERSTANDING THEM.
ALL THEIR PHONES ARE REFURBISHED AND I HAD TO SEND BACK MANY PHONES BECAUSE THEY WERE DEFECTIVE. THEY GIVE YOU A RETURN AUTHORIZATION # TO RETURN THE PHONE. RECENTLY IN 03/16 I RETURNED AN LG OPTIMUS AND THEY ARE CLAIMING THEY NEVER RECEIVED IT. THEY BILLED ME FOR THE REPLACEMENT PHONE SO I AM OUT $27+ FOR THIS AS WELL.
ANGELO M
LAKEWOOD, CO
