• Report:  #47496

Complaint Review: First Extended Service - Dallas Texas

Reported By:
- Akron, Ohio,
Sat, March 01, 2003

First Extended Service
http://www.firstextended.com Dallas, 75313 Texas, U.S.A.
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In looking up information on First Extended on the internet to find someone there to contact about my outrage, I am glad to see I am not alone! We need to bring this to a stop now! No more innocent people paying hard earned money for nothing! We are being ripped off by First Extended, the car dealers selling their policies (Spitzer Chevrolet in Macedonia, OH in my case), and Enterprise Rent-a-Car who is so conveniently located at this dealer to aid in the rip off!

When arriving at the dealer, I was told to sit tight while they checked out the problem. After 2 hours they told me it was a repair to the ABS pump that would probably be approved by First Extended. The service guy suggested I get a rent car because approval would take a "few" hours and the repair would then take 3 hours. He further explained that First Extended would not pay for a rent a car because there contract states it needs to be a 4 hour job and the car needs to be kept overnight.

He even told me he would give me a 15% off coupon for the rent a car. It should be $30 he said for a day while he gets approval and makes the repair. The contract fails to mention and so did the service guy the lengthy approval time. This dealers sells these poor policies and has to know the company history and yet continues to sell them! I have made several phone calls to First Extended and have been treated rudely and given excuses and no satisfaction.

Spitzer's service guy called me at 4:00 Friday to tell me he just got approval and I would need to bring the vehicle back in to make the repair. My husband had since just left there with the vehicle to be able to use it for the weekend(the problem was not a danger to us). When he turned in the rent a car, he was charged $45/day(not$30). We paid $100 for the car when we really didn't need it! We never would have rented it had we known approval was a long process. We never would have bought the policy had we known of their negatives terms (not spelled out on the policy) and we never would have bought or will ever again buy a car from Spitzer.


Akron, Ohio

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