- Report: #1300667
Complaint Review: FedEx - Nationwide
Reported By:
Triple Pig Palace -
Sacramento, California, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
FedEx
Nationwide, USA
Phone:
8004633339
Web:
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FedEx, Federal Express, FedEx Kinko's FedEx Approved Claims Then Denied Them And Refuses To Pay Memphis, Tennessee Nationwide
Over a period of 4 months last year, I sent a large quantity of parcels by FedEx. Of those, a small percentage of them were damaged in transit by FedEx.
Since they value of each of the 15 items were $100.00 or cheaper each, FedEx initially approved all of the claims. They even sent out a few checks, then issued a stop payment on the checks.
I was instructed that I needed to have my packaging approved, which I did, and it was approved. However, since I send out multiple items, it is infeasible or impossible to have every single piece tested, especially since some items are/were unique items.
I even said that I would take a reduced price to have these items settled. Of the $1500.00 in original claims (15 $100.00 claims), I first said I would take $800.00, then $495.00.
A claim specialist said that she was certain she could get the $495.00 settlement for me. FedEx then offered me $247.50 to settle all 15 claims originally valued at $1500.00. Of course, I declined, and I'm hoping that posting here will result in a re-negotiation of their settlement.
1 Updates & Rebuttals
Robert
Irvine,California,
USA
A small percentage?
#2Consumer Comment
Tue, April 19, 2016
Exactly what do you consider a "small percentage"? You say you had 15 claims, so was that 1%, 5%, 10%, more than 10% of your total packages?
Because it is very likely that regardless of the percentage, the number of claims you had as a single person in a short time probably set off several "audit" flags that would indicate improper packaging.
As for the amount, you may have "declared" a value of $100, but they are responsible for only paying for actual losses. So do you have proof of your $495 in losses? Through things such as receipts/proof of purchase/apprasial for the item, statements from the buyer that they want to return the item, loss of value? Because another "red flag" for them may be your apparent willingness to accept less than 1/3 of the original claim.
As for posting this site...sorry but very rarely do companies actually read these posts. However, if they do I do hope you update what you finally got them to settle for.
