- Report: #1475526
Complaint Review: Fast Eddie's Car Wash & Oil Change - Midland Michigan
Reported By:
Mujeres -
Midland, Michigan, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Fast Eddie's Car Wash & Oil Change
1408 N. Saginaw Rd. Midland, 48640 Michigan, United States
Phone:
9896310465
Web:
www.fasteddiescarcare.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Fast Eddie's Car Wash & Oil Change Fast Eddie's Car Wash & Oil Change Didn't latch hood all the way. Hood came up smashing windshield and roof of car. Midland Michigan
On Friday 3/8/19 at 2:30 p.m. my son drove to Fast Eddie's Car Wash and Oil Change (in Midland next to Pizza Hut) to get an oil change. From there he drove, 2.4 miles home and parked the vehicle. He did not drive the car again until Monday 3/11/19 morning when he needed to go to SVSU for his classes.
On Monday morning 3/11/19 at 8:35 a.m. I got a call no mom ever wants. "Mom, I was driving and the hood flew up and I can't see out of the windshield. I was able to get off the road. I'm Ok. But I can't drive the car, what do I do?" After he and the vehicle were off the highway safely. I immediately went to Fast Eddie's and explained the situation.
The manager on duty seemed very concerned and apologized for this happening. Helped us fill out paperwork, checked their cameras and let us know their procedure. Which was, fill out report of name and what happened. Then they called District Manager to let him know. Please give 48 hours because District Manager, Scott Garcia (works in the Bay City Rd in Saginaw location) and the owner of the Company Matt Letavis will make the final decision as to if they will cover the damage to the vehicle.
I went to 2 dealerships to obtain estimates to repair damage. 6,829.52 and 6,803.53. On Wednesday 3/13/19 at 9:16 a.m. District Manager Scott Garcia called me and said the owner had a few questions. Did I know there was a secondary safety latch on the hood of this vehicle? (Standard on all vehicles) My answer No, because I don't work on my vehicle.
I do not open the hood EVER. And did my son notice the hood wiggle? My answer No, everything was fine, then the hood crashed into the windshield. At this time he said he should have an answer to if they would cover the cost of the vehicle damage by end of day. This morning 3/14/19 at 11:19 a.m. District Manager Scott Garcia called me back.
He proceeded to explain to me they were not going to cover the damage to my the vehicle because there is a secondary safety latch on the hood. I explained to him my insurance company was well versed on the timeline and miles in vehicle and are going to sue him if I claim this on my insurance. I reminded him that this negligence on their part could have KILLED MY SON?
He said he understood but they will not pay for damages. I do have full coverage insurance on this vehicle and will get some money to go towards another vehicle so my son can get to his college classes everyday. And MOST important I am so thankful the Lord above was looking out for him. This situation could have been things I don't want to discuss and won't go there.
WHEN YOU GET YOUR OIL CHANGED ALWAYS DOUBLE CHECK YOUR HOOD! Please remember this District Manager and Business owner are saying they are not responsible for this accident. The car traveled approximately 12 miles after the oil change and before the incident happened.
After sitting in the car again after is did the hood wiggle question, you can't see the hood while driving! I believe had they latched the hood properly this would not have happened. I have owned this car 4+ years and never had an issue ever.
2 Updates & Rebuttals
The Dog
United StatesI Guess PERSONAL RESPONSIBILITY Isn't In Your Vocabulary, Is It?
#2Consumer Comment
Tue, March 19, 2019
They did this oil change and your son didn't even bother to check the oil before starting the engine, right? As such, he didn't even bother to check if the hood was latched. Do you or him EVER bother to check the oil? I think we all know the answer to THAT.
Now in very typical "it's not my fault" mentality, you come here to blame them! Should they have properly closed the hood? Of course they should have! However, as a safety check, knowing they accessed the engine, your son should have made sure they properly added oil AND closed the hood after checking!
That's a matter of common sense! Everybody knows oil is the life blood of the engine. Smart consumers ALWAYS double check to BE POSITIVE, oil was added as it should because the results would be disasterous! We've all heard stories of people get oil changes and they forgot to add the new oil!
Yes, it does happen! I know. It's always easier to blame somebody else, right? That's what this society has slipped to! Oh by they way, now's the time to write back saying, "you must work for them".
Jim
Beverly Hills,United States
Call Your Insurance
#3Consumer Comment
Mon, March 18, 2019
You need to let your auto insurance company know about this because it will definitely be the fault of the oil change company; the fact there is a secondary safety latch is irrelevant to the situation - had they properly latched the primary, this would not have happened.
Your insurance company has attorneys that will or should pursue the company to settle the case, who in turn would also have attorneys. This will end up as the battle of attorneys. Meanwhile, your insurance company can best advise how to proceed with either repair or settlement.
Your insurance company has the incentive to force the other company to pay up because if they don't, then your insurance company would have to pay up. Best of luck to you...
