- Report: #41480
Complaint Review: Fairbanks Capitol Corporation - Nationwide
-
Author Not Confirmed
Why?
Fairbanks Capitol Corporation
10401 Deerwood Park Blvd Nationwide, U.S.A.
Phone:
800-635-9698
Web:
N/A
Categories:
Business Rating:
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Fairbanks Capital Corp ripoff Nationwide Worldwide
Fairbanks Capitol Corporation ripoff customers with unauthorized payments and fees Jacksonville, Pasadena, Hatboro, Salt Lake City Nationwide FL, CA, PA, UT .....
Fairbanks has many locations. However the Loan Servicing Centers that are affiliated with this company are the worst. Jacksonville, FL and Salt Lake City, UT are the main locations for the Loan Servicing Centers. The centers are the place of customer service, collections and payments.
The insurance part is located in California. Apparently, the departments don't interact with each other.
I have never seen anything like this company. We have been battling with this company since they bought out EquiCredit. We make payments by "Express Mail" and they don't post them until after the late charge hits.
They continue to charge us for hazard mortgage insurance, which by the way we have proven to them that we already have it. We also have a letter from FAIRBANKS stating they would credit us back the funds. After receiving the letter 3 months ago, they are still taking out money for insurance that we already are paying for.
In October of 2002, they rec'd a Western Union payment from us. Several days later they "steal" an unauthorized payment from our checking account. It caused our checking account to have NSF and we are STILL trying to get the NSF fees straight with FAIRBANKS and the merchants.
The representatives tend to demonstrate defensiveness and incompetency. One rep tells you something, we call back and another rep has completely different figures of what has been paid on the account. You must demand to speak to a supervisor, otherwise..forget it. It won't matter what you are telling the representatives. Some reps just hang up on you.
Anyone and everyone who has or is having a problem with this company needs to band together and FIGHT.
ASK for a payment history printout.
CONTACT the [Link removed by MSP-RoR]
Nancy
Elkton, Maryland
U.S.A.
Fairbanks has many locations. However the Loan Servicing Centers that are affiliated with this company are the worst. Jacksonville, FL and Salt Lake City, UT are the main locations for the Loan Servicing Centers. The centers are the place of customer service, collections and payments.
The insurance part is located in California. Apparently, the departments don't interact with each other.
I have never seen anything like this company. We have been battling with this company since they bought out EquiCredit. We make payments by "Express Mail" and they don't post them until after the late charge hits.
They continue to charge us for hazard mortgage insurance, which by the way we have proven to them that we already have it. We also have a letter from FAIRBANKS stating they would credit us back the funds. After receiving the letter 3 months ago, they are still taking out money for insurance that we already are paying for.
In October of 2002, they rec'd a Western Union payment from us. Several days later they "steal" an unauthorized payment from our checking account. It caused our checking account to have NSF and we are STILL trying to get the NSF fees straight with FAIRBANKS and the merchants.
The representatives tend to demonstrate defensiveness and incompetency. One rep tells you something, we call back and another rep has completely different figures of what has been paid on the account. You must demand to speak to a supervisor, otherwise..forget it. It won't matter what you are telling the representatives. Some reps just hang up on you.
Anyone and everyone who has or is having a problem with this company needs to band together and FIGHT.
ASK for a payment history printout.
CONTACT the [Link removed by MSP-RoR]
Nancy
Elkton, Maryland
U.S.A.
1 Updates & Rebuttals
Laura
Augusta,Georgia,
U.S.A.
There time is gonna come!
#2Consumer Suggestion
Wed, January 15, 2003
I see that the list of people that are engulfed by the wrath of Fairbanks Capital Corp is growing every day, my heartfelt sympathies go out to you all. My mother's battle with this aweful company will hopefully be over soon. I HIGHLY RECOMEMEND that you get an attorney ASAP for all of you about to be forclosed on, especially. Don't even bother contacting customer service or any other dept for that matter, BYPASS all that and go straight to the top! here is the name of the CEO and also contact their legal council directly, flood their office with phone calls! Also contact EVERYONE YOU KNOW! Especially your state attorney general,your governor,your local and state represenatives, congress, state senator, etc.The Dept of Banking and Finance for your state, HUD, the Federal Trade Commission, FBI, ACORN, NACA,(If you only have one home and are not a real estate investor, NACA may be able to help refi predatory lender loans). I sent letters/emails to all of the below and had good responses! So I hope this helps you all and good luck! Mr. Thomas D Basmajian CEO Fairbanks Capital Corp 3815 South West Temple Salt Lake City, UT 84115 Federal Trade Commission Phone: toll-free 1-877-FTC-HELP (382-4357) Regular mail: Federal Trade Commission CRC-240 Washington, D.C. 20580 HUD/Office of the Inspector General NUMBER IS: 202-708-5227 U.S. Department of Housing and Urban Development 451 7th Street S.W., Washington, DC 20410 Georgia Attorney General Office of the Attorney General of GA Thurbert C. Baker 40 Capitol Square SW Atlanta, GA 30334 Governor's Office of Consumer Affairs at (404) 651-8600 or link to their website at http://www2.state.ga.us/GaOCA/ The Honorable Roy E. Barnes State Capitol Building Constituent Services Room 111 Atlanta, Georgia 30334 Phone: 404-656-1776 Fax: 404-657-7332 Florida Attorney General Office of Attorney General State of Florida The Capitol Tallahassee, FL 32399-1050 Main office telephone numbers Voice: 850-487-1963 Fax: 850-487-2564 UTAH Attorney General Questions, Complaints, and Requests: (801) 366-0260 General Office Numbers: (801) 366-0300, (801) 538-9600 Toll Free within the State of Utah: (800) AG 4 INFO (244-4636) E-Mail: [email protected] California Department of Justice Public Inquiry Unit P.O. Box 944255 Sacramento, CA 94244-2550 Also call the following number to complain (it is the consumer affaires division):(904) 722-7691 Bill Garland, President. Jannet Yates, Consumer Affairs Consultant. Phone # is 1-904-722-7704 Fax # 1-904-232-4626. Or Jannet Yates's direct fax # is 1-904-232-4663 Call, Toll-free 1-800-96-SHARK or, write NACA Advocacy 3607 Washington Street Jamaica Plain MA 02130 Email address: [email protected] http://www.naca.com/index.jsp ACORN http://www.acorn.org/
