- Report: #1467084
Complaint Review: factoryoutletstore.com - New York New York
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Author Confirmed
Why?
factoryoutletstore.com
New York, New York, United States
Phone:
800-721-7978
Web:
https://sam.factoryoutletstore.com/
Categories:
Business Rating:
(0)
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factoryoutletstore.com Samsung Factory Outlet Store Deceptive advertising. New York New York
I ordered a new battery for my cell phone. They advertised "free next day shipping."
On day three I called their customer service line (in India, I presume from the accent) and the representative told me my part was on back order. The add did not mention that. And that it wouid ship out that day (Hmmm).
I ordered on Oct 31. It is now Nov 10 and the delivery tracker says the post office finally has it out to deliver today. I ordered from them simply because of the price and the "next day shipping," since it is a battery for my cell phone. Ten days later and I still do not have it in hand. I think saying "next day shipping" is deceptive. When I clicked on their tracking button it would say "your information is loading" and never go any further.
Additionally, they prominently display thier 4 1/2 star rating from Google Customer Reviews, but have no way of leaving a review. All of it seems a bit sketchy to me.
