Complaint Review: Faco Farm Machines Tech Co Ltd - Mumbai Internet

When I was contacted in response to my requirement in Alibaba.com, the proposal was USD 495 with door step delivery VIA DHL. it never was specified that there will be subsequently request payment for insurance product certification handling charges etc and that this would cause my product to end up costing up to three times its initial value. After the first payment Faco Farm Machines Tech Co Ltd sent me a confirmation email stating that for error they sent 4 units instead of 1 and they want to compensate me as follows. I will pay only for two more units and this payment will be made 7 days after the delivery of my products to avoid any inconvenience.

That did not happened I had to pay it before delivery to avoid more delays and additional payments. Then they requested me to pay USD 442 for the product registration payment was done without delay. Subsequently I was requested for another payment for USD 1381 for Customs again the payment was made and notifies without delay.

Then I was requested USD 903 payment for demmurage charges, again the payment was made in that ocassion they told me to pay USD 903 of demmurage charges and USD 990 of the two products and with that you will pay any additional value to avoid further payments for me. I refused to pay USD 990 before delivery of my products in consideration of their commitment to avoid me any inconvenience and that I could pay them up to one week after delivery.

I then I asked to speak with Rajah Stans boss and Rajah gaved me only the email of David Yao although all the complete information was requested phone web page address. In this context the payment of the demmurage charges was made agreeing that there will not be any other payments and my products will be delivery Sept 4th.

Then I was contacted again indicating that I must now pay USD 278 for VAT and handling charges. Payment was made requesting the confirmation that finally there are no outstanding values that does not happened.

Again I was contacted indicating that now is the final payment, but I must pay the value of the other two products USD 990 appealing that they will have an audit and that if I do not do it David Yao can lose his job. Immediate delivery is requested to proceed with payment that does not happened. David Yao gives me his word and commitment that this is the last payment and if that it is done in a timely manner as in reality happened since it was done at that moment, there will be no further delays or payments and my products would be delivered Monday, September 4.

Finally I had received a new email surprise for me another payment request They have decided that if I repay again 50 percent of all charges made to date Courier will pay me at the delivery USD 4160 hoping that with this there will be a longterm business relationship with me. In view of the above exposed I would like to emphasize In spite of being requested to them several times no payments support documentation has been given to me nor the invoice of my products. Faco Farm Machines Tech Co Ltd only sent a dummy proforma invoice modified in Paint from the scan of another clients document maybe or who knows where.

Also I requested contact, phone numbers to be able to talk with you. Faco Farm Machines Tech Co Ltd did not send me any of this. None of the written commitments have been fulfilled from they so far and Faco Farm Machines Tech Co Ltd offered that the delivery would take place on Aug 27.

It did not happen To avoid inconvenience because they booked the products amount in a wrong way, I would pay USD 990 a week after delivery. It did not happen I had to pay it before The shipment would be made by DHL. It did not happen they sent the Tracking No of www.intrawaylogservices.com company that outsources the service.

David Yao promised that the payment made on 01 Sept would be the final payment and I would have my products on Monday Sept 4th. It did not happen they are asking me to repay extra USD 1502 for supposedly a refund. Then buyer never deliver my products after several payments, later they told me to perform repayment of only 25 percent of all charges USD 751 when I said no they continue insisting to me for perform the payment and then they promise to sent a bike for free if I perform the payment.

I request the Tracking number of DHL they do not want to send me I also request the number of the Director but it was useless. In my last communication with them they request payment of USD 451 as I did not now they stopped writing to me, and my products never delivered.