- Report: #137630
Complaint Review: Expressautoparts - Internet
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Expressautoparts
41 East 11th Street, 11th Floor New York, New York 10003 Internet, U.S.A.
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Expressautoparts ripoff Internet
Include me along with many others that have been ripped off by this bogus company. I ordered a $50.00 gift certificate from giftcertificates.com for expressautoparts.com. When my son ordered shocks from the expressautoparts site, redeeming his gift certificate,he waited six weeks and never received information about the shocks.
The only way to contact the company is by email, and the only responses he received when he tried to contact them were canned responses repeatedly saying they had been backordered and would be shipped in 3-6 days. Of course, they never arrived. Adding insult to injury, giftcertificates.com does not guarantee the gift certificates they sell.
In other words, we bought a $50.00 gift certificate that is not redeemable and is worthless. Giftcertificates.com will not redeem our money; additionally, the credit card company will not redeem our money and dispute the charge because they maintain that we received the gift certificate (EVEN IF IT IS WORTHLESS)!!!
Denise
Florence, Alabama
U.S.A.
The only way to contact the company is by email, and the only responses he received when he tried to contact them were canned responses repeatedly saying they had been backordered and would be shipped in 3-6 days. Of course, they never arrived. Adding insult to injury, giftcertificates.com does not guarantee the gift certificates they sell.
In other words, we bought a $50.00 gift certificate that is not redeemable and is worthless. Giftcertificates.com will not redeem our money; additionally, the credit card company will not redeem our money and dispute the charge because they maintain that we received the gift certificate (EVEN IF IT IS WORTHLESS)!!!
Denise
Florence, Alabama
U.S.A.
1 Updates & Rebuttals
Justin
Monroe,New York,
U.S.A.
GiftCertificates.com & ExpressAutoParts.com
#2Consumer Suggestion
Fri, April 15, 2005
Denise, I'm sad to say I've run into a similar problem but cannot file a report or state any details until I'm sure I get some satisfaction from one of the two of these companies. I'm afraid any slander of either will result in longer delay's or me placing another order I won't recieve. It's pretty sad when you have to be afraid to not recieve your orders if you complain about lenghty delays or the way a company does business. Expressautoparts.com hides behind their "canned" emails. After reading the reports filed I was so afraid of cancelling my order I had been waiting two months to get. And the fact that I paid with gift certificates made things complicated as to how I was to get a credit. I could'nt just dispute it with my credit card company. But, the day after expressautoparts cancelled my order because they said it was on "backorder" (when I ordered it, they had 476 in stock according to thier website, and the manufactuer of the part said they had plenty on hand ready to be sent to any vendor who orders them), I began with a barrage of emails. Twice, sometimes three times a day. To the following email addresses :[email protected], [email protected] (Paul Campbell CEO). Two days after I recieved the email regarding cancellation, I recieved an email with new giftcertificate numbers from the email address: [email protected]. To my surprise when I inquired about the amounts of each giftcertificate they issued me, I got a real email, not "canned", back! Hopefully the new gift certificates I got work and I get an item, any item, within a decent amount of time. I also emailed [email protected] and informed them I would be filling complaints against them with the Washington consumer affairs office regarding their dealings with an obviously unethical company. I don't think it's right that they are selling a certificate worth a dollar value to a company that just takes your money and runs. They are just as guilty. And this is a type of accident that is well documented and not isolated. If this happens to several people who are buying gift certificates from them, doesn't it make them just as unethical? Why wouldn't they disconnect any business ties with them? As soon as the door is closed on this issue, I will post my whole story. Good Luck, hope this helps.
