- Report: #1442169
Complaint Review: Esurranty - Las Vegas NV
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Author Not Confirmed
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Esurranty
5550 Painted Mirage Road suite 320 Las Vegas, 89149 NV, United States
Phone:
8886725619
Web:
Www.esurranty.com
Categories:
Business Rating:
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Esurranty Will not pay a claim Las Vegas Nevada
I paid for a cellular phone insurance policy with Esurranty. When I dropped my phone and broke the screen, I reached out to them. Call after call I was unable to reach anyone. I finally left a message stating how dissatisfied I was and how their claims of same-day repair capabilities was not accurate. I added I planned to contact the FTC and report Esurranty. I got a call back from Angelo and he gave me details on how to take it to a shop and get it repaired same day and then send him the receipt and he would personally handle it. That was on February 16th 2018. As of today, May 9th 2018, I have not received reimbursement for the amount I am owed for this repair / my coverage. The company will not take phone calls ever. I have tried on numerous occasions at different times of the day. In February when I was able to speak with Angelo he told me he was in South Florida. The company address shows as Las Vegas. When I couldn't get a response to an email or to get anyone to answer the phone, I filed a complaint with the Better Business Bureau of Nevada. They were not able to assist me in getting a Reconciliation from this company either. Using this forum and also trying to get the Better Business Bureau involved are steps I am taking. In addition to these steps, I will also contact the insurance commission. Consumers should be able to purchase a policy from a legitimate company and then the consumer should be reimbursed for coverages that the policy provides for. I suggest anyone considering esurranty to steer clear of this company and do not buy a policy from them. They will not take your phone call when you need them and they will not pay a claim when you submit one.
