• Report:  #2117

Complaint Review: Epson America - Torrance California

Reported By:
- Kansas City, MO,
Thu, April 20, 2000

Epson America
PO Box 2842 Torrance, 90509 California, U.S.A.
Miscellaneous Electronics
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I had a problem with an Epson printer while it was still under the one year warranty. I tried all the Windows troubleshooters and then went to the Epson site and tried their troubleshooters. Nothing helped so I tried sending an e-mail to Epson. They state that they respond within two business days, well it took three for the first response. The genius who answered my e-mail told me to try their troubleshooters! I told them in the first e-mail that my business depended on my printer and I needed immediate help or a replacement. I also tried calling their long distance tech number and got hung up on three times while they tried to transfer my call. Over the course of the next month I sent six e-mails to Epson. They were all answered out of order and without any useful info. I demanded a refund due to the fact that I had to purchase another printer. Finally I was sent an e-mail stating that a customer service rep would call no later than April 4, 2000. That call came on April 6! When I asked the woman who called what the delay was she said, "It's not like this is a priority to us!' I asked her how to return the defective printer and obtain my refund. Her reply was that Epson doesn't refund money they will only repair the product. I informed her that I had contacted the BBB about this and her reply was, " Good, b***h, handle it that way!" Then she hung up on me! I wrote to the company relaying all this and again asking for a refund. As of today April 20, 2000, there has been no further reply from Epson at all. Please help me get my money ($249.00 plus tax) back! I can't afford to lose this money.

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