Complaint Review: Entertainment Rewards - New York New York

I hope this helps anyone looking to recover losses.

CEO of Entertainment Rewards
Chairman and CEO, IAC

Barry Diller

IAC World Headquarters
555 West 18th Street
New York, NY 10011
212.314.7300 [email protected]
 
 also owns Ticketmaster.
 
In 1997, the company acquired 50% of Ticketmaster Group, Inc.
In 2003, USAI acquired Entertainment Publications, Inc.; uDate.com; LendingTree; Hotwire; RealEstate.com; GetSmart; and the remainder of Ticketmaster, Expedia and Hotels.com. The company was renamed InterActiveCorp.
 This is his website
http://iac.mediaroom.com/index.php?s=20&item=17
 
After some rude treatment on the phone @ Entertainment Rewards 1-866-364-1333
  I was given this email address [email protected] 
and despite many requests, no other information.
 

So I wrote this:

I am writing regarding charges that your company has made to my credit card. Your company has made monthly charges of $9.00 to my account. These charges were unauthorized. I have never requested any service or product from Entertainment Rewards, nor have I provided you with any of my account information. I have never received an invoice or receipt from Entertainment Rewards for any service or product. I have never used of benefited in any way from this program.

I telephoned your customer service center on March 1st 2010, to request that these unauthorized charges be refunded. I spoke with a customer service supervisor named "Royce 147" who, agreed to refund ONE 9.00$ charge and refer my account to The Customer Advocate Group. I asked him to look up this account to verify if it had ever been used, He told me it had not been used. When I asked "Royce 147" for a printed statement of this account I was told he could not provide that to me. When I asked for contact information regarding The Customer Advocate Group, I was told he could not give me that information.  My Credit Card Company has issued me a new card and a fraud repot has been filled with Capital One.  I hereby by demand that all unauthorized charges that have been made to my account by Entertainment Rewards be refunded immediately. Thank you for your prompt compliance with this request.

I finally got "Royce 147" to agree to refund 7 of 20 charges to my card and was referred to this email address  [email protected] for appeal.
He would not provide me with a feedback phone number OR any written statements from this account. (other than the email in which he wrote to me,)....."In addition you requested a statement about the use of your account.
To this date there is no activity on your Entertainment Rewards account".

Then I found this:
 Mancini v. Entertainment Partners, Ticketmaster, lAC et al (2008):  represent defendants in putative national class action alleging violations of consumer legal remedies act, unfair competition laws, and fraud arising of Entertainment Rewards enrollment process.

I was told by the defenants attorneys office,
Donald R. Brown   [email protected]
Partner @ http://manatt.com
Direct: 310.312.4318
General: 310.312.4000
That this case is under appeal in federal court.
 
By the way:  "WHAT'S IN YOUR WALLET?"  I was told by a Capital One Fraud Investigations Supervisor , "Capital One will only uphold a fraud claim if there is police involvement". 

I have not as yet recovered 13 of 20 charges, and I have no intention of letting this go.
If anyone knows who the prosscuting attorneys were please post it.