- Report: #1343532
Complaint Review: Emporium.com/ private loan servicing - Internet
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Emporium.com/ private loan servicing
Internet, USA
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Emporium.com/ private loan servicing No Customer Care Bad Business Internet
I came across emporium.com as a suggestion for rebuilding credit. I was approved and placed an order. After a few weeks I called to check on my order and was told it was shipping soon. Each item was shipped separate. Two required a signature for delivery two did not. I am never home when UPS comes by so I cannot sign. When the items were held at a UPS location to pick up, the hours were the same as my work hours , so the items were returned. I have been charged payments in full for all four items even though it has been over a month since the two items were returned. I have sent nine emails to customer service without getting a response. I have called customer service numerous times to be told they would make a note to fix it. I have culled the payment center and hung up on three times then one time was transferred to a support line that does not get answered and the voice mailbox is always full. There has never been a manager in the building when I have spoken with the customer service or payment center. I am continuing to be charged and no one has helped me resolve the matter. Do not use this site emporium.com or private loan servicing. They do not care about issues and will not help you. They are only there to collect money. If nothing changes I will be paying $350 for a pillow and a wind chime. That is a rip off and fraud to be paying for items I do not have, items they have said are in their whatehouse.
1 Updates & Rebuttals
Emporium Retail
Los Angeles,California,
USA
Response from Emporium
#2REBUTTAL Owner of company
Sat, January 14, 2017
Hello,
Emporium strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously.
We are truly sorry that the experience you've encountered with our company has been an unpleasant one. We would like the opportunity to resolve this matter for you.
We understand your concerns, and we will do what we can to provide you with information regarding your account.
For us to look into your order, please email us your full name, phone number, order number and reference your Rip off Report # to [email protected]
Sincerely,
Emporium Team
