- Report: #411027
Complaint Review: Electrolux - El Paso, Texas Nationwide
-
Author Confirmed
Why?
Electrolux
P.O. Box 540055, El Paso, Texas, 88554-0055 Nationwide, U.S.A.
Phone:
1-866-727-0582
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Electrolux Denied $150 rebate offer after emails to me my rebate was valid! Their rebate is bogus!!! El Paso TEXAS
I purchased an Electrolux Dishwager and range Ocotober 5, 2008. I had an Electrolux Double Reward Days rebate form for purchases made Oct 5-Nov 30 and mailed my rebate in the middle of November to receive a $150 prepaid Visa card. I contacted them weeks later to find out the status of my rebate, and was told I needed to send in my serial number for the dishwasher, which I mailed immediately. I waited several weeks and contacted them again, and was told my rebate would be mailed by January 4, 2009 (see copy of email stating this).
I emailed them again on January 10th and was told they would investigate why I had not received my rebate. Not wanting to wait any further, I called them and they told me since I purchased my appliances at Best Buy, I did not qualify for the rebate! The rebate form does NOT mention anything about Best Buy, it does state the rebate is valid for participating retailers. How is the consumer to know who participating retailers are???? You would think they would be any of the major retailers. I showed Best Buy the form, they didn't say they weren't a participating retailer.
I am very upset with this customer service department, I have had to talk to many different people that told me I was receiving my rebate and then many today who told me this information. It is ridiculous. I will be filing a complaint with the Better Business Bureau.
> Date: Mon, 24 Nov 2008 09:44:58 -0800> From: [email protected]> To: [email protected]> Subject: RE: Electrolux Customer Service (#XXXX-XXXXXXXXX-XXXX)> > Dear Susan XXXXXXX: Tracking number: XXXXXXXXX> > Thank you for your rebate inquiry. We are pleased to inform you that your submission has been received and validated, and it is in the final stages of processing. Your rebate check should be mailed by 01/04/2009.> > We appreciate your participation in this promotion. If there is anything else we can do to assist you, please contact us at [email protected]. We are always happy to help. > > You can also track the status of your rebate, using the Tracking number above, at www.RebatesHQ.com.> > Molly> Promotions Customer Service> > -----Original Message-----> From: Susan XXXXXXX
Susan
Anytown, Tennessee
U.S.A.
I emailed them again on January 10th and was told they would investigate why I had not received my rebate. Not wanting to wait any further, I called them and they told me since I purchased my appliances at Best Buy, I did not qualify for the rebate! The rebate form does NOT mention anything about Best Buy, it does state the rebate is valid for participating retailers. How is the consumer to know who participating retailers are???? You would think they would be any of the major retailers. I showed Best Buy the form, they didn't say they weren't a participating retailer.
I am very upset with this customer service department, I have had to talk to many different people that told me I was receiving my rebate and then many today who told me this information. It is ridiculous. I will be filing a complaint with the Better Business Bureau.
> Date: Mon, 24 Nov 2008 09:44:58 -0800> From: [email protected]> To: [email protected]> Subject: RE: Electrolux Customer Service (#XXXX-XXXXXXXXX-XXXX)> > Dear Susan XXXXXXX: Tracking number: XXXXXXXXX> > Thank you for your rebate inquiry. We are pleased to inform you that your submission has been received and validated, and it is in the final stages of processing. Your rebate check should be mailed by 01/04/2009.> > We appreciate your participation in this promotion. If there is anything else we can do to assist you, please contact us at [email protected]. We are always happy to help. > > You can also track the status of your rebate, using the Tracking number above, at www.RebatesHQ.com.> > Molly> Promotions Customer Service> > -----Original Message-----> From: Susan XXXXXXX
Susan
Anytown, Tennessee
U.S.A.
