- Report: #1418175
Complaint Review: Electrolux - Charlotte North Carolina
Reported By:
Patricia -
Towaco, New Jersey, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Electrolux
10200 David Taylor Drive Charlotte, 28262 North Carolina, United States
Phone:
877-435-3287
Web:
www.electroluxappliances.com
Categories:
Business Rating:
(0)
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Electrolux repeated build-up of lint in air flow system Charlotte North Carolina
I purchased my dryer, model EFME417SIW, in Februarry 201. I have had it serviced twice since. Each time it was for a loud banging, squeaking when the dryer was running. I have heard this sound before in an older dryer where the wheels that help turn the drum have worn out. But NEVER expected it to be the case in a new dryer.
The first service was within a few months of purchased, possibly May or June. The repairman showed me where there was an emormous amount of lint in the air flow "turbine" (I don't know what else to call it.) He said it was a design flaw that he has seen time and again with Electrolux dryers. He added if I use dryer sheets, that the lint is attracted to this part, builds up and somehow causes the loud bumping I heard.
The manual clearly says. "If desired, place a dryer fabric softener sheet on top of the load at the beginning of the cycle." I do not use or have rarely used dryer sheet and NEVER use liquid softener.
He stressed that this was not covered by my warranty as it was a lint issue. However he processed his work order, I never saw a bill. He cleaned it and everything was great for 3 months or so. I had to have it again serviced in November. Different serviceman, same result.
Because of fear of a dryer fire I am meticulous about removing and cleaning the lint filter after each cycle. But I cannot clean what I cannot get to! Surely I am not the only comsumer who purchased this model so I am probably not the only one who has this problem.
Electrolux refuses to acknowledge the issue. They claim there are no other complaints about this issue. That's probably due to the service people not reporting it as an issue. The servicemen probably submit their call and solution as something else so that they get paid and the consumer isn't unfairly on the hook for something that Electrolux is derelict in recognizing.
They must do something about this before someone get hurt or worse.
