- Report: #1177147
Complaint Review: eharmony - Internet
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Author Not Confirmed
Why?
eharmony
Internet, USA
Phone:
8002882020
Web:
www.eharmony.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
eharmony, www.eharmony.com EHarmony Unfair Auto Renewal Scam and Bad Customer Service Internet
EHarmony is the absolute worst and most sneaky/corrupt dating site (due to their non refund policy and sneaky auto renewal/cancelation scam) I have ever joined and has been a nightmare for me to get rid of ever since joining. I signed up for a 1 year subscription. I immediately knew this site was not for me. They select a limited number of matches daily from seemingly random people, ages and location across the world who I had no interest in. I immediately voiced my concerns with the site that I was not interested and wanted to cancel but I was told that refund was not allowed and that I could not turn of auto renewal until my final payment for the 1 year subscription 3 part payment was made. Sometime after the final payment I remember searching through their site trying to figure out how to turn off autorenewal and delete my membership. I distinctly remember emailing eharmy explaining that I wanted help to delete my account yet I did not get any response from them. I recently was outraged to see that I had been charged yet again for a new one year subscription which I once again cannot get out of nor turn off autorenewal until the $150 odd 3 part payment is paid in full! For two years it will be at least $300.00 they took from me for services which are substandard and I do not use. I explained to their customer service agent that I did not even know my account was still active, that I had already contacted and complained to them a few times about not wanting a membership and it had only been charged the day before, could I please cancel and turn off auto renewal as well as get a refund. The agent just kept reiterating that the only way he would allow me to turn off autorenewal was if I paid the 1 year membership in full at that moment, a membership which I do not want and had no forwarning I would be charged for! They make absolutely no acceptions and would not give me a refund or turn off autorenewal. I beleive eharmony is a huge scam. I have not encountered such problems with any other dating site. Customer satisfaction should always come first. I will let the world know how little this company seems to care about their customers, the impression I got from this situation is that they do not care if they have unhappy customers and leave a bad impression/taste all they want is your money. Their dating service sucks and is substandard/deeply lacking compared to other dating sites. I will let all my friends know of my feelings about eharmony and my experience.
