• Report:  #2130

Complaint Review: Egghead - Menlow Park California

Reported By:
- Budd Lake, NJ,
Fri, April 21, 2000

1350 Willow Road Menlow Park, 94025 California, U.S.A.
Computer Manufactures
Tell us has your experience with this business or person been good? What's this?
On 4/18/00 I purchased a computer from egghead.com. I was overcharged from the advertised price, but I called them back and they said they would credit my account. I called on 04/19/00 to double check on the credit because my account was already charged. They reconfirmed that the order was OK and it would arrive on 4/20/00. The machine never arrived on 4/20/00 on 4/21/00 a Nana from egghead called to say that the machine I purchased was never available and they would offer me a lesser machine for the same money and the warranty was not longer one year but thirty days. I told them to credit my account immediately and they said I wouled have to wait another 3-5 days before I would see my money (in other words they would have my $529.00, for two weeks). I called back and spoke with a David K. a manager and he reconfirmed that there was nothing that could be done. Meanwhile they are still advertising that machine on their website as if it's available.

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