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  • Report:  #2493

Complaint Review: ECOST.COM - Nationwide

Reported By:
- Arlington, VA,
Submitted:
Tue, June 20, 2000
Updated:
Tue, June 20, 2000

ECOST.COM
www.ecost.com Nationwide, U.S.A.
Web:
N/A
Categories:
On-Line Stores

Caution when dealing with ECOST.

I did an internet search and came up with a source of inkjet cartridges along with a phone number for ECOST.COM.

I telephoned ECOST.COM and was first given the wrong shipping amount and then became aware of hidden additional "Handling" charges. I cancelled the order but it was sent anyway. I got authorization to return the merchandise, but after a month of phone calls, and never being able to reach a supervisor, I was told it would be impossible to be reimbursed for the shipping or the service handling charge (Total $19.35).

In the process of the many phone calls, I got the feeling that others have fallen into this same trap.

I will never purchase anything from ECOST.COM again and I urge others to not purchase from this arrogant company.



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