1, Report:
#776219
Posted Date:
Sep 13 2011
ecost.com fraud scam very unprofessional crooked Internet
ecost.com are scam artists. They have a terrible return policy but it states that. Well, I ordered headphones for a Christmas gift. They came but did not work. So, I called because I knew they had a poor return policy. Customer service was rude! T...
Entity
Categories: Audio & Electronic Retail Stores
2, Report:
#751945
Posted Date:
Jul 12 2011
eCost.com Sold me a box of 20 defective computer mice Torrance, California
I purchased 20 wireless mice to give to customers as a promotion for my
company. When I gave one to a customer for the first time it did not work.
I tested other mice and learned that none of those worked either.
I called the company on 6/3/11 and was told they would revie...
Entity
Categories: On-Line Business
5, Report:
#540184
Posted Date:
Dec 16 2009
eCOST.com Wrong merchandise, lied repeatedly about refund status for month, tried to bully me from filing dispute w/ PayPal Internet
Exactly 7 minutes after I placed an order for a WD 2TB external drive on November 13, I noticed that the model number did not match the photo shown at eCost's site and cancelled the order. It was after-hours, so I followed up with a phone cancellation first thing the next morning. T...
Entity
Categories: Electronic Manufacturers
6, Report:
#540104
Posted Date:
Dec 16 2009
eCOST.com ecost sent us a broken camera Memphis , Tennessee
my name is moni scott today is Tuesday 12/15/09 two weeks ago we contacted ecost .com to buy a c913 Kodak camera for my daughter for Christmas
the camera arrived in three days from FedEx. we opened it with in 5 minutes of receiving it to fine it non working. we contacted eco...
Entity
Categories: Cameras & Video
7, Report:
#529938
Posted Date:
Nov 28 2009
eCOST.com Beware Unwholesome Practices and Poor Customer Service Everywhere, Internet
I am an avid Internet shopper, but my purchase has been a nightmare from the first few minutes as the shipping information was unclear, and the total incorrect once submitted, and inflated by $20. I called within 5 minutes to correct this. I was told an even higher amount if I chang...
Entity
Categories: Miscellaneous Electronics
8, Report:
#527230
Posted Date:
Nov 22 2009
eCOST.com Will not allow return or refund for defective product. Internet
I bought a wireless security camera from them for home use. It arrived and was DOA. I called their customer support number and got an outsourced idiot in India. She would not issue me a refund nor a rma to return it for a new item. They said I needed to return it to the manufacture....
Entity
Categories: Cameras & Video
9, Report:
#489000
Posted Date:
Sep 02 2009
ECOST.com eCost.com eCost.com's Customer Service is a sham. They ignore the customer. Internet
I recently purchased a Kodak digital camera from eCost.com. I had purchased this camera for my great-nephew and his wife in North Carolina so they could take pictures of their new baby and share the pictures with the rest of our family in California. When the camera arri...
Entity
Categories: Cameras & Video
10, Report:
#477474
Posted Date:
Aug 07 2009
ECost.com Dishonor their customer pledge regarding return of WRONG item Internet
2 of 3 items ordered from ecost.com for a Broan 30 range hood shipped correctly from one of their warehouses. The third item should have been the 30 stainless steel backsplash with fold down shelves. Instead of receiving this item as ordered and paid for, I received a 36 custom hood...
Entity
Categories: Appliances
11, Report:
#463716
Posted Date:
Jun 22 2009
Ecost.com Consumer fraud Shipping DOA TV Plano Texas
I bought the following from eCOST.com for my daughter so she would have a ATSC receiver.
Westinghouse Digital
32 LCD HDTV w/ Built-In DVD Player and Dual HDMI
Part #: WSTG SK-32H590D-A
I plugged it in, auto-programmed it, and then it locked up and would not respond. Finall...
Entity
Categories: TVs & VCRs
12, Report:
#451873
Posted Date:
May 19 2009
HP - Hewlett-Packard Company Boomerang Refurb--If the first buyer returns it, refurb, if the 2nd buyer returns it... Palo Alto California
Purchased a refurbed HP m9350f in Nov 2009 from eCost.com and also got the SquareTrade warranty--just in case. After 3 complete Restores, the computer still wasn't working properly. Support claimed it was a software issue, do a Restore. I Restored it, added only Vista-proven compati...
Entity
Categories: Computer Fraud
13, Report:
#438906
Posted Date:
Mar 29 2009
ECost.com WORST Customer Service on the net!!! Plano Texas
I have NEVER had a more MISERABLE and FRUSTRATING online shopping experience in the 12 years I have been shopping with internet retailers. On March 9, 2009 I ordered a Westinghouse 26 LCD TV from ECost.com. I THOUGHT it was an AMAZING deal so I also bought the Square Trade Extended ...
Entity
Categories: Audio & Electronic Retail Stores
14, Report:
#436756
Posted Date:
Mar 23 2009
ECost.com Recertified means refurbished Plano Texas
I bought a Lacie 1TB external hard drive from eCost. Went bad after about 10 months of intermittent use. When I reported to Lacie for repair under warrenty they told me it was refurbished. I would never buy a refurbished hard drive. But when I went back to eCost and called them ...
Entity
Categories: Computer Stores
15, Report:
#435261
Posted Date:
Mar 18 2009
ECost.com Dishonest advertising, fine print disclaims everything Plano Texas
eCost has it down when it comes to Dishonest and Deceptive Advertising. They first get you to pay them extra money to be a member of their Platinum Members group where they promise Outrageous Offers and they are realy outragous offers like the $19.99 JawBone II or a $49 Nuvi-360 and...
Entity
Categories: Internet Fraud
16, Report:
#433972
Posted Date:
Mar 13 2009
ECost.com Platnium Bargins Club is a rip off Plano Texas
The membership promises an opportunity for access to bargains before they hit the regular web offer. It doesn't happen you could stay glued to your monitored 24x7 and never catch the offers they advertise. The site is poorly updated and shows inventory that is not available even wh...
Entity
Categories: Miscellaneous Electronics
17, Report:
#418109
Posted Date:
Jan 30 2009
ECost.com eCost bait and switch - high def camcorder advertised - standard def is what was delivered Memphis Tennessee
I ordered this product as described on the ecost site and email flyer:
Samsung 8GB Flash Memory High-Definition Camcorder w/ 34x Op
Part #: SMSC SCMX10C SLV REF
http://www.ecost.com/Detail/Camcorder/Samsung/SCMX10C+SLV+REF/43272073.aspx?navid=155438157
Whgen i received the...
Entity
Categories: Cameras & Video
18, Report:
#416795
Posted Date:
Jan 27 2009
ECost.com, Priority Fulfillment Services Scam Artist; Deceptive; Ripoff Plano Texas
Received order and upon removing package from shipping container immediately noticed original package seals opened in two separate places. Upon removing unit from package, attempted to plug in power adapter to back of unit. Adapter would not fit into back of unit, rendering device i...
Entity
Categories: BBB Better Business Bureau
19, Report:
#405400
Posted Date:
Dec 28 2008
Ecost.com Platinum Countdown Fraud Internet
eCost advertises the Platinum countdown membership for access to Outrageous Offers. Unfortunately, they don't honor those offers. I signed up with the idea of getting an occaisional offer of nothing in particular. After a few days I found an item that appeared to be a good deal. A C...
Entity
Categories: Miscellaneous Electronics
20, Report:
#375309
Posted Date:
Sep 23 2008
ECOST.COM PAY EXTRA FOR STANDARD Internet
Ecost allows the customer to select expedited freight at extra cost, valuable in an emergency. When it does not arrive on time customer service has a list of reasons why. If you look at the packageing you will see that it ships economy 2day anyway. Good luck on getting that prior...
Entity
Categories: Internet
21, Report:
#364814
Posted Date:
Aug 20 2008
ECost.com Attempted double charge for order Internet
I needed an external hard drive to upgrade my storage capacity rather than purchase a new computer. I found what I wanted on eCost.com at a good price. I ordered it on Friday. I was given an order number and the amount was approved by my bank and the amoount placed on hold in my pen...
Entity
Categories: Audio & Electronic Retail Stores
22, Report:
#358742
Posted Date:
Aug 03 2008
Ecost.com Denial of legitimate and properly filed rebate Internet
I bought an HP desktop computer that had a $46 rebate. I carefully collected the proper docs to send in which included the required ORIGINAL receipt. I even made a checklist and made double sure and even included the checklist in the submission.
After two months, they sent an...
Entity
Categories: Computer Marketing Companies
23, Report:
#323644
Posted Date:
Apr 04 2008
ECOST.com Fraudulent, Deceptive shipping practices. Plano Texas
On Saturday, 3-29-2008 I placed an order for a Delphi XM radio through eCOST.com's website. When finalizing the order I used Google Checkout, which eCOST advertises.
The price of the refurbished radio was $17.99 I am an eCOST Platinum Plus member. The Platinum Plus club membersh...
Entity
Categories: Corrupt Companies
24, Report:
#313697
Posted Date:
Mar 15 2008
ECost.com defective Xbox360 Memphis Tennessee
I ordered a refurbished xBox36- from ecost.com on 2/27/2008. I received it 2/29/08. 3/1/08 I have had multiple lock-ups and RROD errors. eCost insists I spend another $300.00 on a replacement order and get credited for this console once they receive it back.
Um, no. Don't order ...
Entity
Categories: Audio & Electronic Retail Stores
25, Report:
#317603
Posted Date:
Mar 13 2008
Ecost.com ECost is costly Internet
I purchased a Dell Latitude D600 In November, online it says they have a 90 days parts and labor warranty. On January 10th The laptop stopped working and I called them, they told me that the manufactures warranty expired June of 06' and that my 30 days warranty was up. I spoke to so...
Entity
Categories: Computer Stores