- Report: #304699
Complaint Review: ECOST.com - Internet
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Author Confirmed
Why?
ECOST.com
www.ecost.com Internet, U.S.A.
Phone:
877-888-2678
Web:
N/A
Categories:
Business Rating:
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ECOST.com Won't honor their published return policy Internet
Purchased a refurbished Westinghouse LCD TV. Didn't work from the moment we plugged it in. Called to exchange and to obtain a return authorization number. They told me they wouldn't take it back and to call the manufacturer.
Their return policy states:
"Special Return Policy for Reconditioned Products: Reconditioned defective returns will be accepted for exchange or repair, at our discretion, within 14 days from the shipment date. No refunds or credit will be granted after 14 days, the terms of the manufacturers warranty apply. Please contact the manufacturer directly. These products have been previously sold and returned, reconditioned by an Authorized Service Dealer and repackaged for selling purposes."
Right below the TV in their advertisement it said, "(Westinghouse Recertified)". I did call Westinghouse and was told that they do not refurbish or recertify any of their products.
I of course called my credit card company and they were more than happy to withhold payment to eCOST. Guess I will see what happens.
Aeh
Freehold, New Jersey
U.S.A.
Their return policy states:
"Special Return Policy for Reconditioned Products: Reconditioned defective returns will be accepted for exchange or repair, at our discretion, within 14 days from the shipment date. No refunds or credit will be granted after 14 days, the terms of the manufacturers warranty apply. Please contact the manufacturer directly. These products have been previously sold and returned, reconditioned by an Authorized Service Dealer and repackaged for selling purposes."
Right below the TV in their advertisement it said, "(Westinghouse Recertified)". I did call Westinghouse and was told that they do not refurbish or recertify any of their products.
I of course called my credit card company and they were more than happy to withhold payment to eCOST. Guess I will see what happens.
Aeh
Freehold, New Jersey
U.S.A.
