Complaint Review: ECommerce Business Services Universal Banner Network and GetEstore.com - Phoneix Arizona

Thank you Renissa for sticking up for me, and I'm glad you never bothered to respond to these people, as you can see a year later Mary has nothing better to do than to surf this website, "Mary, GET A LIFE", I apologize that your life is so lonely that you have nothing better to do than to slander my name, but of course what you think of me really does'nt matter as to be real honest I do not like you ethier, and I have been gone from that company for a extremly long time I think you suffer from memory loss, as you make up things as you go along, STOP SLANDERING MY NAME, have you ever heard the term LEGAL ACTIONS, I really dont think if they took you for the ride you claim they did you can afford to battle with me. Do not tell my friend she is snowed sounds like you got rained on. HA HA

Interesting that you think people like myself are blaming your company for what you call our failures. It's also interesting to note that according you you, it sounds like your business gets a lot of upset people calling you. Could that be because of your very poor business tacts and ethics? Your "inside" information is quite clouded. When I asked to speak to Monique's supervisor, she infomed me that there was no one above her except the owner of the company and that she handled all the 'questions'. When I asked to speak with him, she informed me that he was a very busy man and could not take such calls. I found that interesting. She also gave details as to my original sales person's reasons for not being available, i.e.--'he had a family emergency and it was unknown when he would be back'. She said she was the manager and as a manager she should know what is happening with those she is managing. If you know this Monique personally, then you see a totally different person than the one who works in the business world and was/is representing this particular business. If what you say about Monique leaving over a year ago is true, which I seriously doubt, and according to your dates, than I and others must have been talking to a ghost or another "Monique". Since you had nothing to do with any of these events, you have no business making comments about things that you know nothing about. And, I find it interesting that the business etiquite of relating such things to individuals that are not involved in any way with this problem, to be way out of bounds for a company that claims they are upright. Quite frankly, I would not be surprised if in actual reality, you are Monique and responding to this under a false idenity. But I could be mistaken on that point and will state that upfront, unlike your co-worker. AND the POINT is, do YOUR homework---you are being snowed!

I actually worked at this company. You people are always trying to blame someone. it's not easy to listen to all your minor complaints everyday. You yell and scream cuss etc... Have you ever thought maybe Monique was doing what she was told to do?, She had to be getting her orders from some where right? It's really easy to point the finger and blame the next person for ones failures. To my knowledge Monique did not even work on the sales floor, so of course she would have no knowledge as to what you told you, or if they quit, go on vacation or what ever. Grow up and take responsability for your own actions. I happen to know her personally and she is a very nice person. I would like whom ever this tyonna lady is to tell every one when this happened because I know for a fact that over a year ago Monique quit and opened her own business and so any thing that transpired after she left has nothing to do with her. Maybe you should try working your business and stop relying on other people to do all the work for you and you will get much further in life.

Response to Tiyonna of Georgia-- I was able to get my money back through my bank. My suggestion for you is to check with your fraud section of your bank or credit card company first to see if they can help you. Second, check with your State Attorney General's office for on-line fraud. I hope you have all your records including your emails. These may help you as you present your case. I can not tell you how important it is to have lots of documentation. Keep a record of everything and if you did sign a contract, be sure to read over it very carefully. Refer these comments on this site (copy them if you have to) to show that this is an ongoing thing. It takes a lot of energy and time and frustration. I hope it works out for you and you get something back. You were dealing with some of the same people I was in contact with and you proved my point in their behavior. The best to you. Mary Lee

Mary, I to have been taken by this company. But I am out $2500 for 100,000 visitors. I know what your saving about Monique she is a very hard person to deal with with her attude. I have tried several times to deal with her she tells you one thing then she changes it and says I never told you that. I have it all documented in your file of what we told you to do. I did get my papers as stated by my rep who is also conveniently not employed by the company anymore just like yours. I called my SMC customer support group and my SMC Website witch is also an ECommerce website that was purchased when I joined SMC and told them something that Monique told me to do and they said it can't be done on the website. I said my advertising rep. told me it can be done and they asked me who my company was and I told them eCommerce Business Services and they told me my website would be shut down as fast as they created it. Because I should have looked at there FRAUD list of companies that do product fishing they called it and get out contact info off of our sites and try to sell up garbage and this company is listed in all caps with bold print. I have tried to call the 866 numbers and they have been I guess disconnected they have been busy for quite some time no matter when I call even at 5am also I tried to call the fax line which I sent my agreement to and that is as well busy. I was able to talk with Amy on the phone she did call me back after several messages left on the phone. She seemed like she would be helpful she was corresponding with me via phone & email. And now nothing. I will also check into filing a report against them at the BBB and netcheck. I hope you were able to get some satifaction and some of your money back. Good Luck!!!

Mary, I to have been taken by this company. But I am out $2500 for 100,000 visitors. I know what your saving about Monique she is a very hard person to deal with with her attude. I have tried several times to deal with her she tells you one thing then she changes it and says I never told you that. I have it all documented in your file of what we told you to do. I did get my papers as stated by my rep who is also conveniently not employed by the company anymore just like yours. I called my SMC customer support group and my SMC Website witch is also an ECommerce website that was purchased when I joined SMC and told them something that Monique told me to do and they said it can't be done on the website. I said my advertising rep. told me it can be done and they asked me who my company was and I told them eCommerce Business Services and they told me my website would be shut down as fast as they created it. Because I should have looked at there FRAUD list of companies that do product fishing they called it and get out contact info off of our sites and try to sell up garbage and this company is listed in all caps with bold print. I have tried to call the 866 numbers and they have been I guess disconnected they have been busy for quite some time no matter when I call even at 5am also I tried to call the fax line which I sent my agreement to and that is as well busy. I was able to talk with Amy on the phone she did call me back after several messages left on the phone. She seemed like she would be helpful she was corresponding with me via phone & email. And now nothing. I will also check into filing a report against them at the BBB and netcheck. I hope you were able to get some satifaction and some of your money back. Good Luck!!!

Mary, I to have been taken by this company. But I am out $2500 for 100,000 visitors. I know what your saving about Monique she is a very hard person to deal with with her attude. I have tried several times to deal with her she tells you one thing then she changes it and says I never told you that. I have it all documented in your file of what we told you to do. I did get my papers as stated by my rep who is also conveniently not employed by the company anymore just like yours. I called my SMC customer support group and my SMC Website witch is also an ECommerce website that was purchased when I joined SMC and told them something that Monique told me to do and they said it can't be done on the website. I said my advertising rep. told me it can be done and they asked me who my company was and I told them eCommerce Business Services and they told me my website would be shut down as fast as they created it. Because I should have looked at there FRAUD list of companies that do product fishing they called it and get out contact info off of our sites and try to sell up garbage and this company is listed in all caps with bold print. I have tried to call the 866 numbers and they have been I guess disconnected they have been busy for quite some time no matter when I call even at 5am also I tried to call the fax line which I sent my agreement to and that is as well busy. I was able to talk with Amy on the phone she did call me back after several messages left on the phone. She seemed like she would be helpful she was corresponding with me via phone & email. And now nothing. I will also check into filing a report against them at the BBB and netcheck. I hope you were able to get some satifaction and some of your money back. Good Luck!!!

So all the complants!Have no merit! ya RIGHT.

I really should'nt waste my time responding to this but I don't like the fact that Ms. Reynolds continues to tell lies, everything that happens in our company is documented and thats no where near what happened in this case. She felt that after her first transaction declined that we were obligated to continue to call and chase her to try to figure out why she declined, mr. Huxford was only obligated to try her one time if she did'nt awnser then he figured her not interested and tossed er paper work, the strange thing is that the order was tried for a lesser amount thinking she might just have a daily limit but the fact of the matter was she did'nt have the money, So of course when she called that was her first argument that we did'nt continue to call her, thats when she was transfered to mr. Biggs Ms. Reynolds can think I'm rude all she wants that of course is her oppinion and she is intittled to it, I on the other hand believe that I am a human just like anyone else and I deserve to be talked to as such, regardless if your the customer you should'nt tell people to shut up. I actually have tape recordings of the actual phone conversations I was having with this woman and how she was rude and cursing and yelling and Yes I hung up on her a few times because we just were not getting anywhere like that she kept calling me back and saying stop hanging up on me and I told her I will not be talked to in that manner if you want me to help you which I have no problems doing so then you will need to lower your tone and talk to me with more respect. That is nothing that I would'nt say to anyone who was acting like Ms. Reynolds. I have no reason to say false things about ms. Reynolds, she in fact was demanding contact information on Mr. Biggs and I am the one that told her our policies and procedures do not allow that, as far as her having a cell # for Mr. Biggs, Doubtfull, if that was the case then she should have continued to call him rather then me. I really tried with ms. Reynolds, I mailed her the info we emailed the info twice, we even hand read it to her over the ohone, if we had not done so she would'nt even have her getestore information so as anyone with half a brain can see thats a false statement right there. When there was a question she had and I did not know the awnser I went and got all the facts and brought them to her, back then she was saying thats all she wanted was to have someone address her concerns, now she states I did'nt know how to awnser her questions? Hmmm I've been in this business along time I know what works and how it works, yes I said we are not affiliated with getestore or universal banners they are just a couple out of many business we refer to. As far as this $50.00 to $60.00 charge she keeps talking about we don't even have anything in our company for that amount of money so I will once again say that it was not from us or anything we did. On behalf of our company, were sorry that she is so unhappy but we can not possibly help someone who does not want to be helped, Ms. Reynolds needs to realize that she is refering to three seperate intities, we can only explain that so many ways. If in fact she has been banned off her store she needs to contact them and find out why, also in her statement she says that it seemed funny we would refer her to getestore when we do the same, anyone who can read can see that we do not dropship products in any way shape or form so of course you would need a dropshipper for a store, so yes we could in fact build a store, but you tell me Ms. Reynolds what would you stck it with? Hmmmm. I'm not going to keep going back and forth with Ms. Reynolds are reputation can hold it's own all I ask is that you start telling the truth and let the make believe go! We have nothing tohide here we actually did everything we could for this woman, in all actuality this is what it boils down to, she had a SMC store and it failed we tried to help her and have a store built for her at no expence to help her we built a advertising campaigne for her also, Misery just loves company and so since she continues to be unsucessful she has decided to try to drag everyone else down with her also, and thats a shame. No ill feelings thow Ms. Reynolds hope you find what your looking for and that you become sucessful in your life. Best Regards,

The company Monique Morris represents, Ecommerce-Business Services, Inc., along with Mr. Biggs, never once asked me about SMC or my connection to them or if I had a current business with them. Nore did I ever give any information about my business contacts good or bad with SMC. I did have a store site with them however it was not in service by my request and I had not worked with them in well over a year. I never filled any type a complaint with SMC, I simply decided to no longer work with them. I have no idea where Ms. Monique got this information. I was assured by Mr. Huxford and later Mr. Biggs that I would receive papers with all the details about this transaction in the mail and I was to sign the papers and either mail them or fax this paper back to him. These papers never arrived. Ms Morris, stated that she had sent them; we reconfirmed the mailing address and the second and third sets promised never arrived. To this day, I have not signed a thing nor receeived any papers. I can understand this happening once but not three times. My inital contact was with a Mr Huxford, whom I was told 3 months down the road that he was no longer my rep and that Mr. Biggs would now handle my account. This was after I called 3 times leaveing messages with the number and extension I was orginally given, with no return calls to me. I asked Ms. Morris about that and was told they did call me on my cell. I will give them the curtesy that the phone call may have been lost in cyber space, but no such phone call came to my cell and I keep my cell log for 3 months at a time. I will not give all the specifics of the "deal" that was worked out with me, unless an intersted party wishes that information. This case has been turned over to the fraud department of my personal bank and we are handling the situation. I do not feel it is appropriate to discuss all the details here but I will give my rebuttal to some of the untruths that have been mentioned. Next issue: there was never a problem with my financial account. The only think I can think of on their end was that an incorrect number was entered. I was never notified that there might be a problem on my end. I am the one that called them to see what was the problem. I did not call Mr. Biggs and threaten him about anything. Mr Biggs and I had courtious conversations. I did ask that my phone calls & questions be returned in a timely manner and with curtesy given to any customer. The office manager, Monique was extremely rude and curt. When she stated some misinformation, I attemped to correct her and she would not allow me to interrupt her. Howerver, when it was my turn to speak, I was interrupted every few moments. This was become extremely frustrating; especially when my questions were not being answered. After more calls, I was told that Mr Biggs was on an extended leave of absence and she did not know when he would return. She did not give me any personal information about his leave with the exception that they (the company)did not know when he would be returning and it was not company policy to reveal such personal things. I now had a phone number for him which he told me was his cell number and I did leave a message for him to contact me as soon as was possilbe. I never heard from him. I never asked for his home phone number as it has been my personal practice, that you do not give that type of information out. I then asked who would be my rep in his absent and Monique said she would do that now. I NEVER once said that I would cause a 'lot of problems'. You have the burden of proof is with you on that & you need to be careful about slandering someone's name. I don't believe in these types of threats of any kind nor do I think that this is good business practice in any form. I have owned my own counseling business for over 13 years and would never subject any client/customer to the things these women are torting. After a few conversations with Ms Morris, I asked to speak with her supervisor as I felt she was extremely rude, nor could she answer a lot of my question & concerns about papers not arriving ane etc. I thought someone above her could do this. She told me their was no one above her except the owner of the company. I asked to be in contact with him and she did give me his address but there was no phone number to call him directly and that all calls go through her. I thought that was a bit strange. After I received the first email (back in January) to welcome me to this type of business, I received a second email within 12 seconds of the first one that said welcome to GetEstore and you have been charged $59.95. I did call and ask who this was and what was this about as they had all my information. Ms. Morris knew nothing about this. I began to think that someone on their end was doing something a bit funny. I watched my accounts for several weeks to see if this charge came through. Thank goodness, it did not. I thought someone was trying to pull a fast one. I kept all the emails. I then received a 3rd email from someone associated with GetEstore and part of Percision Point Marketing, a Mr. Kevin Hafen. I did not know who this person was, nor was I given any information about this from Ecommerce. You can imagine my confusion and frustration. I did ask her about the Universal Banner Network logo at the bottom of GetEstore's web page and she did not know who they were. She had to ask someone and then she told me that because they use their templates that they had to use their logo. I find it interesting that her above statemant NOW says that she knows about them and sometimes refer clients to them. Its rather strange that she didn't know that when I asked her about them. I was called my another company wanting to sell me a store and I told them that I was looking into Ecommerce Business Services and that they seem to be connected with GetEstore. This person advised me to check out this site of ripoffreports.com and to check the BBB. I did those things and well, here we are. There are too many red flags waving and so many negative reports on at least GetEstore---whom ECB wants me to do business with. I did check out Ecommerce Business Services on Netcheck.com and found a contact person with another Arizona address. I emailed that person asking her about the name of the owner of EBS and noted that on their web page all I saw was for their business was domain names, hosting, websites, marketing tools and such. I did not see anything about advetizing packages and I thought it strange that they would send a customer to another company for their store, if they were in the same type of market. Anyway, I never got a respone from her. Ms. Morris did tell me that this Amy Camacho, who is listed on NetCheck.com is another owener other than Mr. August Tsutsumi. I continue to be amazed that either of these companies had noone with authority check with this customer to see what the problem was about. The second rebuttle: I have no idea who this Faith from Phoenix is. I had email GetEstore to ask about this company and if they know a Mr. Tsutsumi. I heard from Customer Service, with no name of anyone, asking for all my information. I gave them a portion of what I had as I really did not know who I was corresponding with. I said when they identified themselves then I would be willing to speak with them and I would prefer to do it over the telephone. After that, I did not hear from them again. I will once again reinterate, I never received papers that I was to read and sign, nor have I signed a thing. I have done nothing with this store that they set up, nor has any business taken place on that site and as I find GetEstore does not have a steller reputation I want nothing to do with either of these people who are unprofessional and I honestly wonder if they are operating just within the law, albeit, unethetically. AND by the way, I did check the store log in and of course I am blocked out. I am not surprised on that at all. I did file a complaint with both the BBB and netcheck as to the above concerns. All it would have taken is good follow-up and decient courtersy to a customer and I am sure we could have worked things out for the best of all parites. I once again will say, I simply want to go my way with my money and let them go theirs. Thanks for allowing me to give this rebuttal. Sincerely MaryLee--California

I'm familuer with Ms. Reynolds, our whole office is this woman was absolutly the most miserable person ever, after reading her false report on our company and our office managers response, I felt our office Manager was being way to nice, any one who reads this imaginary story can see it's false, Ms. Reynolds is talking in circles and through hoops, she does'nt even make sence to her self, and then later she retracts and says that the complaints she reasearched were in fact not even pertaining to our company but in fact another company, when after she saw the errors of her ways she should have been apologizing to us for slandering our good reputation, but of course after enduring her outrageous behavior I see we could not expect her to admitt her error of lies. No matter anyone who reads her story can see that she does'nt know what she was talking about and that she was talking about the wrong company. Hopefully later down the road even years from now she will publically give us the apoligy she owes us, for the slanderous things she has falsely accused us of, but at the same time just like Monique said one miserable person out of thousands of happy customers, it's pretty self explanatory.

My Name is Monique Morris I am very familuer with Ms. Mary Reynolds. She initaly was a SMC client who was very unhappy and we tried to do nothing but help her since day one. A Sales Manager named Mr. Biggs was working closely with Mary. She had some money problems and could'nt afford the advertising for her SMC site. She persued us we she had gotten her finances in order. All she ever complained about was she had spent all this money with SMC and had got nothing. Mr. Biggs signed off that we would pay for a get estore and that the advertising she wanted to do with our company would be directed to the Get estore. She agreed, Mr. Biggs told her it would take a couple weeks to get completed. After about a week Mary was calling on the phone threating that if Mr. Biggs did not have her Get estore information to her that she was going to create alot of problems. I then pulled the info out of Mr. Biggs files because he was out with a death in his family which I had explained to Mary but she rudely stated that was not her problem. I issued that information to her on more than one ocassion, then she was fine for about a month. She then called one morning demanding that I let her speak to Mr. Biggs, I explained due to the issues with the death of his father I had previously told her about he was on a indefinent leave of absence and that he would return when he had his affairs in order and I offered to help her, she demanded that I give her his home number. When I told her I was not able to do that, she started to swear at me and scream and yell and tell me to shut up, honestly I ended the conversation three or more times and she continued to call back, I informed her that I was not going to sit on the phone and tollerate that, and that when she felt she had calmed herself that we could try again she apologized for her horrible out bursts and I awnsered her few questions about Drop Shippers and Using Credit Cards and she once again was fine. The next time our company heard of Mary she was calling about somthing she tried to purchase with her credit card but was never charged and wanted to know who Universal Banners where and if we were affilliated with them. I explained to her that we are not affilliated with them, but they are a very reputable company that somtimes we refer our clients to. I honestly have no Idea what this woman is talking about. She babbles on and on about things that make no sence and we have done nothing but try to help this lady over and over again and it seems she is just looking for someone to blame for her failures. I saw in her letter she stated she wanted us to leave her alone. No one in our company ever calls Ms. Reynolds, she persued us and kept calling to do business with us, and anytime she has ever had any questions about anything even things that do not pretain to us we have always tried our best to help ms. Reynolds. We have Thousands of clients and some of them we recommend Universal Banners, most of the time because they are valued clients we pay for there needs and everything, they are very happy with our services to them. I proud to say that as a company we did everything we could to help and make Ms. Reynolds happy she just is one out of thousands that is never satisfied. Best Regards Monique eCommerce Business Services