Complaint Review: earthlinks.net - SMYRNA Tennessee

I CAME TO USE EARTHLINKS.NET A INTERNET PROVIDER THRU A SISTER COMPANY DIRECT T.V PROMTION IN AUGUST OF 2014; ALONG WITH  DEAL DIRECT T.V OFFERRED ME INTERNET THRU EARTHLINKS AT APPROX 7.95 STARTING AND AFTER 3 MONTHS 14.95; WELL ALL WENT GREAT UNTIL 11-16-2014; FOUND OUT THAT EARTHLINKS WAS TRYING TO CHARGE MY CARD $39.95 CALLED THEIR NUMBER NO RETURN CALL; SO I EMAILED THEM AND HAD A LIVE CHAT; SPOKE TO AUSTIN FIRST ON 11-18-2014- I TOLD HIM THE ISSUE AND HOW NONE OF THIS WAS DISCLOSED TO ME ABOUT THIS TRIPPLE HIKE IN PRICE AND THAT I DIDN'T AGREE TO IT AND THAT I WAS TOLD THAT THIS WOULD BE 14.95 A MONTH NOT $39.95.

I ALSO STATED THAT THIS WAS A DECEPTIVE BUSINESS PRACTICE AND A BAIT AND HOOK WICH IS ILLEGAL. AND THAT I WASN'T GOING TO PAY THIS ALLEDGE OUTSTANDING BALANCE ESPECIALLY WHEN MY DEBIT CARD WAS ALREADY CHARGED FOR THE MONTH IN QUESTION AND ALREADY IN AND I HAVE THE ONLINE BANKING STATEMENTS TO PROOVE IT. I ASKED AUSTIN WHAT OTHER DEALS SPECIALS OFFERS DID THEY HAVE GOING ; AUSTIN REPLIED NONE THAT THE $39.95 DEAL WAS THE BEST THAT HE COULD OFFER; I SAID REALY; I'M LOOKING AT A SITE CALLED WWW.MONEYNING.COM/CUOPONS/GT-ONLINE-AND -SAVE-WITH-AN -EARTHLINK- PROMOTION-CODE/ AND THAT YOUR SITE SAYS YOU HAVE DEALS RANGING FROM 12.95 TO 14.95 WITH 

A YEAR COMMITTMENT FOR WHAT I HAVE NOW AND A 29.95 SPECIALS AS WELL; I TOLD HIM THAT HE NEEDED TO CHECK THEIR WEBSITE BEFORE SPEAKING  WITHOUT KNOWING THE FACTS HIMSELF BECAUSE I HAD A COPY OF IT IN MY HANDS. AUSTIN DROPPED MY CHAT. I RETURNED AND GOT TO CHATTING WITH ALAN K OF EARTH LINK.NET SUPPORT AND I TOLD HIM THE SAME AND THAT I HAD A COPY OF THE CHAT AS WELL AS THE PROOF. ALAN THAN TYPED HE DIDN'T KNOW HOW TO HELP ME WITH THIS CONCERN AND GAVE ME A NUMBER TO CALL AND CANCEL. I CALLED THE 1888327-8454 NUMBER GOT A REP FROM OVEREAS INDIA;TOLD HIM I WANTED TO CLOSE THE ACCT  HE ASKED ME WHY I EXPLAINED THAN HE WENT TO TALKING ABOUT A CLOSING FEE OF $90.00 BECAUSE HE SAYS IT WAS A CONTRACT FOR A YEAR AND AN ALLEDGED PUTSTANDING OF $39.95; WEL I WENT TO TELLLING

HIM SINCE IT WAS BEING RECORDED THAT I NEVER AGREED TO NO CONTRACT; NOR DID I EVER AGREE TO PAY $39.95 NO WAS IT EVER DICLOSE TO ME ABOUT AN CONTRACT OR A CLOSING CANCELLATION FEE OF $90.00; I AGREED TO PAY ONLY THE 14.95 A MONTH AFTER THE FIRST 3 MONTH OF THE 7.95 DISCOUNTED RATE; ONLY WITH NO CONTRACTS AND NO CANCELLATION FEE. AND HOW IT WAS DECEPTIVE BUSINESS PRACTICE AND A BAIT AND HOOK SCHEME AND THAT I WOULD BE CONTACTING RIPP OFFREPORT.COM SCAM BOOK.COM AND THE CREDIT BREU WITH THE DOCUMENTATION OF THIS DECIET OF THEIRS. I ASKED FOR THE CANCELLATION # WHICH IS 166872285 AND I HAD TO MAKE HIM SLOW DOWN TO GIVE I TOO ME; TALKING SO FAST; I TOLD HIM I KNEW WHAT HE WAS DOING

WHEN THEY TALK SO FAST SO THAT THE CUSTOMER CAN'T UNDERSTAND THEM YET THEY WILL PUT IN THEIR COMPUTER THAT THE CUSTOMER GOT IT AND UNDERSTOOD AND IT WAS BAD ENOUGH THAT HIS ACCENT WAS SO HORRIABLE TO UNDERSTAND THRU THE PHONE AS IT WAS AND THAT I DEMANDED THE CONFIRMATION BE GIVEN TO ME AGAIN SLOWLY SO I COULD UNDERSTAND AND FOR HIM TO STOP GIVING ME THE RUN AROUND AND THAT IT WAS TOO LATE TO NOW TELL ME AT THE CANCELLATION  AFTER 4 MONTHS OF SERVICE WANTING TO NOW DICLOSE ADDED INFORMATION WHEN IT SHOULD HAVE BEEN GIVEN TO ME AT THE BEGINING SO THAT I THE CONSUMER COULD HAVE ALL THE DETAILS TO MAKE A SOUND JUDGEMENT WITH FULL KNOWLEEDGE OF THE FACTS; WHEN I WAS SIGNING UP IN AUGUST; WHICH I WAS NOT FULLY MADE AWARE OF EVER TIL 11-18-2014 UPON CLOSING CACELLING MY ACCOUT; WHICH BY

LAW THEY HAVE TO DISCLOSE ALL THAT INFORMATION AT THE TIME OF PURCHASE IF NOT IT IS DECEPTIVE BUSINSS PRACTICE AND A RADERLANT SCHEMES WHICH IS ILLEGAL IN AMERICA.  NOW HE TELLS ME THAT MY ACCOUNT WILL BE ACTIVE UNTIL DEC14TH 2014; SINCE I HAD ALREADY PAID IN NOVEMEBER THE 14.95. I TOLD HIM THAT SEE AGAIN OUT OF YOUR OWN MOUTH THAT MY ACCOUNT IS PAID UP TO DATE AND NOTHING WAS OR IS OWED TO YOUR COMPANY. WELL I NCACELLED TODAY 11-18-2014 AND I HAVE THE CANCELLATION  NUMBER I'LL BE WAITING FOR THE ILLEGAL DECEPTIVE INVOICES SSO THAT WIT A COPY OF THE PROOF AND BANK STATEMENTS CAN BE SENT TO THE ATTERNONY GENERAL OFFICE FOR FRAUD AND THE CREDIT BREAU TRANSUNION ETC.... PAY ATTENTION TO YOUR MONEY IN YOUR ACCOUNTS MAKE COPIES HAVE A PAPER TRAIL.