Complaint Review: DSLExtreme - Chatsworth California

First, I’m a Certified Public Accountant.  Second, I’m Forensic Accountant.  Third, I was a Litigation Support Analyst.  I know the ropes!  All telecoms hate me and the feeling is mutual.

I’ve been a DSL Extreme Customer since 08/09/12 in both Florida and Michigan. I upgraded to DSL Extremes’ trueStream on 03/02/15.  Installation was done by AT&T.  No technical problems. 

DSL Extreme Billing notified me that I was going to be charged $99.90 if I did not return the old modem as it was their leased equipment.  Their old modem is a D-link ASDL single port promotional give away as an incentive to sign up for DSL Extreme services.   I have the DSL Extreme email receipt documenting that fact. [$30.00 MODEM REBATE].

From 08/09/12 to 03/01/15 no mention, no documentation nor invoice for leased equipment!

The DSL Extreme D-link modem died sometime in 2013.  I used an old AT&T Motorola modem as a replacement from Wal-Mart for $49.88.  [Yes, I over paid.  I was in a hurry]

DSL Extreme Billing charged me twice for March 2015.  Once for their DSL High Speed Internet and once for trueStream.

DSL Extreme Billing says my old DSL High Speed Internet is still active.  I had canceled my AT&T landline 2 hours after the trueStream installation.  The only reason for the upgrade to trueStream was to ditch my AT&T land line. DSL Extreme handled the Upgrade from beginning to end.   AT&T was the installation subcontractor only!  

In summary, DSL Extreme Billing fabricates fictitious billing notifications for nonexistent leased equipment.  Double charges and refused to fix their billing errors.   DSL Extreme Billing is either inept or criminal.  Either is unacceptable!

I attempted to cancel automatic payment method charged to my VISA.  Not allowed by DSL Extremes’ Terms of Service.   I have to cancel my VISA and have it reissued by my bank.

“Edwin aka [email protected] “appears to be a developing sociopath and Candace aka [email protected] is just plain incompetent or following company policy.  Neither of them is capable of calculating a pro rated billing period.

I have no problems with DSL Extreme service or support.  It’s a shame the Billing department screws up customer goodwill.  I’ve had issues in the past when moving and upgrading.  Support was great but Billing always screwed it up.  Nickel and Dime crap but wrong, none the less.  People who work in billing should be able to use a calculator, scratch pad or use their brains.  Billing is not rocket science or quantum physics.  [I dabble in String Theory.]

If DSL management reads this post, I want an apology and Edwin thoroughly chastised! [My first choice is to have Edwin drawn and quartered.]  He really made me very angry!  I’m the paying Customer and you’re screwing with me?  We all know what “bm” means, right?

DSL EXTREME IS NOT AUTHORIZED TO CHARGE MY VISA WITHOUT MY EXPRESS CONSENT, until you fix your billing issues. [I’m available at $300/HOUR plus expenses in advance, 40 HOUR MINIMUM.]

NEVER GIVE DSL EXTREME YOUR CREDIT CARD INFORMATION FOR AUTOMATIC PAYMENTS!