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  • Report:  #96136

Complaint Review: DriveTime - Ugly Duckling - VAN NUYS California

Reported By:
- Los Angeles, California,
Submitted:
Updated:

DriveTime - Ugly Duckling
5555 VAN NUYS BLVD VAN NUYS, 91401 California, U.S.A.
Phone:
818-374-5300
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
I purchased a 1998 Cherokee Jeep 4x4, for way over the market value with and interest rate of 29 and something percentage. As I drove back to LA from the Valley the transmision began to slip. I immediately picked up my cell phone and called the salesman. He told me to bring the car back to the lot. When I got back to DrivTime Scott Postal, the salesman acted suprise as if he didn't know the car had issues.

I asked him for the keys to my trade-in 1992 Saturn, I stated that I did not want the Jeep. I also, added that it was no way he did not know that the Jeep had problems. He asked me to sit down that he needed to speak with his Manger, Delita Hmaydani. She comes out of her office promising me the freaking world if I took the car. I asked Delita to put everything she was telling me in writing, she stated that she could not due to some technicality. Delita went on to tell me that she would take care of me because she knew I had a small child and that I needed a dependable car to get back and forth to work.

Delita promised that on Moday, June 14, 2004 following that Saturday, June 12, 2004. That she would have a tow truck pick-up my Jeep from my job and repair it. Delita added, if the repair shop needed to keep the car over night that DriveTime would supply me with a rental car at no cost to me. Delita went on to state; That if I was not satisfied with the car after the repairs had been done that she would allow me to bring the Jeep back within 30 days and I could get another car. That didn't happen because.....

Unknown two me when Moday June 14, 2004 came Delita had gone on a two week vacation and Scott had taken a one week vacation. No one at DriveTime could seem to make the promises made by Delita in Scott's presence happen.

Oh,I failed to mention that my Jeep was take to the Recon. Repair Center on June 14,2004 at the Wilmington location. The mechanic's couldn't seem to figure out what was wrong with the Jeep and return it to me at work around 5:30 pm in the same condition, they did not fix the problem. I was so angry, the next day I called the Van Nuys location and no one would help me.

I even called the Regional Manger, Chris Haas and left several messages he would not return my call. I have seeked legal advise, and I'm currently waiting for a response on how to deal with this situation.

Today is June the 22, 2004, my Jeep has yet to be repaired. I feel so violated and this has actually been the worst experience I've had buying a car. If you have any suggestion's on how to handle those CROOKS, Please Advise!

I'm powerless against these guys, they are organized crime personnel and I'm just a single mom trying to work a 9 to 5 to keep from drowning, who's simply in need of reliable transportation. I don't think that I'm asking for the world. I'm willing to work for it and with DriveTime I'm working overtime.

Thanks!

Debra

Los Angeles, California
U.S.A.


3 Updates & Rebuttals

Sandy

Los Angeles,
California,
U.S.A.
WE NEED TO LET EVERYONE KNOW!!!

#2Consumer Comment

Sat, January 08, 2005

I just posted my story in another rebuttal. I made a mistake and said that I had gone to the Drive Time in Torrance but it was actually in Van Nuys. I was fortunate enough to see that something was fishy. I was not having a good feeling after I test drove two usless "automobiles." I think that everyone that has dealt with or have been scammed by these awful human beings need to get together and warn anybody that is desperatly going to Drive Time with the thought that these people care and can help them. I am so proud of myself for finally listening to my gut feeling and getting out of their without a piece of junk, but other's might just be in such dyer need for this car that they will just go for it. How do businesses like this keep operating? We need to do something!!! We need to notify everyone that this company is the scum of the earth. For those employees that work there, I can only say that you should be prepaired for what's coming to you, it may be that it's only a job to you, but you are indangering the life's of other human beings and for you to be able to lay your head on that pillow every night and not feel some remorse for the thousands of people that you rip-off everyday is unbelievable. We all have to eat, but should we take the safety and life's of another to do so? How much can you really be making. Is it worth it? Well, Karen at Drive Time had to drive me home in her new Saturn SUV. Thank God, they couldn't get me financed that night. Thanks for the ride back to piece of mind, that's all your good for. PLEASE BE AWARE OF DRIVE TIME'S SKEEMING WAYS, THEY ONLY WANT YOUR HARD EARNED DOLLARS AND IN RETURN YOU GET A LIFETIME OF PAIN AND SUFFERING. I AM TRULY SORRY FOR ALL OF THOSE THAT GOT TAKEN BY THESE HEARTLESS INDIVIDUALS. YOU WILL PERSEVERE!!!! YOU ARE NOT THE ONE AT FAULT.


Debra

Los Angeles,
California,
U.S.A.
BEWARE THEY ARE LIER'S MANAGEMENT

#3Author of original report

Wed, July 14, 2004

7/12/04 Here is a bit of infomation to add to the pot!!!!! I went into DriveTime in Van Nuys to take advantage of the buy down( you have 30 days after buying your car to come into the office and put down more money to lower your interest rate and bi-weekly car note.)as discussed with Delita, manager and a salesman named Scott. Delita gave me in writing a proposal of my new car payment if I brought in the said amount of money. After making my buy I get a new payment amount letter which is a few dollars and some cents more.....I know this because I can add number and read too!!!! I immediately called Delita to inform her of the mistake I thought... Delita told me to call Customer Service knowing that they would not beable to assist me with my situation. So, I called Customer Service that department told be that I needed to speak with Delita,....imagine that!!! Again I'm being bounced around like an empty ball. This is how DriveTime treat any problem that they encounter. No ones the right person to speak with and they transfer you around the world and back until you are sick and tiered of the crap and hang-up. Do not believe anything those people at DriveTime tell you even if they put it in WRITING !!!! Now Delita is trying to tell me that the proposal that she said she didn't give me, but I have in my hand. Is just an estimate of the car payment after I buy down. That is totally a bunch of *(-#.... The same system used in calculating my first payment plan is the same system Delita used to figure out the buy down calculations. So, will DriveTime tell me after I've given them their last schedule payment that I still owe them for the vehicle....we will have to wait and see...to be continued.... I will again seek the advise of legal representation to resolve this matter. It's not the money it's the principle( wait is is the money !!). DriveTime is telling me one thing, writing another and will tell any fabrication of a lie to make themselves come out on top. I will not stand by and allow those crooks at DriveTime to rape me! If I had to do it all over again I would never had walked into the office at DriveTime! By the way Delita's last dumb comment was it's just a few dollars over. I said to her then you pay it. Of course I didn't get a response. If a class lawsuit is brought up against DriveTime you can count me in. It's not fair what the do and it seems like it's nothing you can do about it without and attorney.... Til we me again!!


Khymberlee

Encino,
California,
U.S.A.
DriveTime Customers that have been Scamed....Please Read This

#4Consumer Suggestion

Thu, July 01, 2004

I too have been had by DriveTime. I posted my issue with DriveTime to this site on 5/26/2004 2:15:00 PM. (pls read) Due to Their negligence, My children and I were almost killed and the problem still hasn't been corrected and they are treating me like crap. I would like to be contacted regarding DriveTime complaints because I would like to file a classaction law suit against them. Also...we can't just complain here. Everyone who has been a victim of DriveTime needs to file formal complaints to the General Attorney's Office, DMV the BBB and even their local Chamber of Commerce. I'm not sure if they will allow me to use my email address here...but I hope that they do. They really need to be stopped. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. LET'S ALL GET THEM PUT OUT OF BUSINESS AND STOP RIPPING PEOPLE OFF!

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