- Report: #1449367
Complaint Review: DRAKES AUTO COLLISION - SOUTHFIELD MI
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Author Not Confirmed
Why?
DRAKES AUTO COLLISION
23235 TELEGRAPH RD SOUTHFIELD, 48033 MI, United States
Phone:
248-355-9500
Web:
WWW.DRAKESCOLLISION.COM
Categories:
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DRAKES AUTO COLLISION CHARGED STORAGE FEES WHILE CAR WAS NEVER SERVICES SOUTHFIELD MI
I WAS IN AN ACCIDENT ON APRIL 21, 2018. MY CAR WAS TOWED TO DRAKES COLLISION BASED ON THE RECOMMENDATION FROM THE TOW TRUCK DRIVER. MY CAR WAS ESTIMATED TO BE FIXED FRO 6100. MY INSURANCE COMPANY GEICO SENT THE CHECK OVER FOR PROPOSED SERVICES AT THAT PRICE. AS MY CAR SAT FOR AN ENTIRE MONTH WITH NOTHING BEING DONE, THE INSURANCE COMPANY CALLED TELLING ME MY RENTAL CAR COVERAGE IS COMING TO AN END AND I WOULD NEED TO CALL THE COLLISION SHOP TO MAKE SURE THEY ARE ON SCHEUDLE WITH FIXING MY CAR. AS I CALLED THE COLLISION SHOP TO CHECK UP ON MY CAR I WAS GIVEN THE RUN AROUND AND NO ONE RETURNED MY CALLS. I DROVE TO THE SHOP TO CHECK ON MY CAR, I SAW MY CAR IN THEIR LOT WITH NOTHING BEING DONE TO THE CAR.
THE PERSON HANDLING MY CAR TOLD ME HE HAD LASIK EYE SURGERY AND HE WAS OUT THE OFFICE BUT NEW DAMAGE WAS FOUND AND HE SENT OVER A NEW ESTIMATE TO MY INSURANCE COMPANY. THE NEW CHARGES TOTALED 10,000 WHICH COST MORE THAN THE CAR WAS WORTH. MY INSURANCE COMPANY INFORMED ME THAT THE CAR IS NOW DEEMED A TOTAL LOSS AND I HAD 72 HOURS TO FIND A NEW CAR AND GET OUT OF MY RENTAL. WHILE FINDING THIS INFORMATION OUT, DRAKES AUTO COLLISION HELD ONTO MY CAR EVEN THOUGH IT WAS DEEMED A TOTAL LOSS.
MY INSURANCE COMPANY NOW TELLS ME THEY HAVE A BUDGET FOR STORAGE FEES SINCE THE CAR SAT THERE A WHOLE MONTH WITH NO SERVICES BEING DONE TO THE CAR BESIDES INSPECTING FOR PARTS. MY INSURACE COMPANY STATED THEY SENT OVER A CHECK FOR 1100 FOR STORAGE WHICH IS THE MAX THEY COULD OFFER. DRAKE STILL HAD THE 6100. THE REMAINING PORTION OF THE CHECK NEEDED TO BE SENT BACK IN ORDER FOR A CHECK TO BE SENT TO MY LEIN HOLDER TO PAY THE CAR OFF. TODAY IS NOW JUNE 28, 2018 WHICH IS OVER TWO MONTHS IN HANDLING MY CAR AND DRAKE HAS YET TO SEND OVER THE CORRECT AMOUNT OF MONEY TO MY INSURANCE COMPANY IN ORDER TO PAY MY CAR OFF AND I AM STILL REPOSNSIBLE FOR PAYMENTS ALTHOUGH I HAVE NO CAR. NO ONE IS RETURNING MY CALLS.
