Complaint Review: doctor.com - New York New York

The Doctor.com scam is to sign up doctors on monthly payments with no intention of ever delivering on the health care automation (to help you build your online presence) that they promise. 

They want to set you up with a 1 year contract with monthly payments and claim to help you optimize your profile across multiple sites for reviews of doctors and help you build your reputation through your patients, for whom they provide an in office computer, on which they can leave a reviews on you and the service you just provided them with.  They send you a small Asus computer worth 150 dollars to service as one data collection location and then say that they spread this review to 50+ websites they are affiliated with, to increase your online presence.

Doctor.com started billing my card immediately in December but failed to call me until end of February three months later to onboard me.    3 month--one quarter long delay in getting me started but billing 1500 before even starting to help me.

One new girl called me to "onboard me in late February after 3 months of billing me.'  Basically asked me for all services that I provide.

No further calls from Zoe..  

No updating of my profile across top health care and rating and review websites.

Only 6 reviews out of the multiple that were actually done "registered" into the computer system. 

When you decide the doctor.com system is not working for you, they try to assure you by phone and email that they are doing what they said they would do.  In reality nothing is done to help your online status improve, not even the first thing they promised to do within days--getting all the errors noted in their screening system check fixed. 

When you report to them their system is not working, they bill you anyway, and remind you that it takes time to clean up the online reviews and errors, even though initially they say they can do that in the first few days after you sign up. 

They say you are locked into a 12 month contract--even when they do nothing to hold up their end of the bargain on cleaning up all the errors and getting your reviews put out to the 50 websites they claim to be working with in spreading your positive reviews online. 

Even on something as basic as making sure all of these health care sites have the correct basic information about your office practice location and phone numbers and fax numbers--they do not complete the task as they promise you they would.  They say that they help you claim all of these sites and that all they offer is a platform which you are expected to use.  They then blame me for failure to use the platform.  We are supposed to have monthly meetings to review the progress.  Except they make no time for you, to talk to you or to do these monthly reviews with you. 

The basic errors in the first search they did on me were never corrected. 

So blatant was their lack of any action on my account, and so little time they spent on knowing who I was even that I called back in and acted like a new customer at the end of the 12 month period. 

They again pointed out all the deficiencies that their company could help me fix if I would just give them a chance. 

You can imagine how shocked they were when I said ow wow then what did you really do for me this entire year that I have been paying monthly for you to fix these things?  They stated they would get back with me but never did.  

1. if you believe a company or a service should do what they say they will do, look at all your options.  My opinion is that this company Doctor.com lacks integrity.  If you cannot do what you say you are going to do, or if you will not honor , or even try to do what you said you would, the customer is doomed before he or she gets started with you Doctor.com 

2. For me at least, this company did little more than charge me monthly for services they never rendered.  They did take inventory of services I offer and they did send me a Review Hub Asus computer, but they sent it 7 months late.  So what about the first half of the year + one month --what was done? Not even claiming my websites was done which they said was a one day task to do with their computer algorithm. 

3. For me they delivered in mid July the Review Hub live computer, after i told them I wanted to cancel back in May as nothing was done up until May except an onboarding call with Zoe and no monthly calls as were promised for reviewing tasks completed per month as discussed when I signed up.  This was a classic bait and switch.  Hook them with al the companies possibilities and give them a computer 7 months later.  They say they disseminated my 6 patient reviews across their 50 partner website, and reminded me that if  I cancelled they would not maintain those feeds hosting the support for showing those positive reviews

I see 100s of patients a month and they said they only got 6 reviews come through on the  Review Hub satellite computer they gave me.  So was this equipment faulty?  We asked for, and got far more than 6 reviews for the entire year, so what gives? That is all the machine recorded apparently. In August they sent me a return postage for the Review Hub computer to be sent back to them --but they still did not stop billing my account until they billed for the full 12 months.  So why not asky for your little computer back after 12 months then?  If you had the intention of stopping my service, then why didn't you in May when I was trying to put a stop to the loss of zero service for monthly 500 bucks.  Why send the computer you forgot to send me in December to me in July only to ask for it back in August?

4. After I ended my service with them, they said they had no comittment to keep the 6 reviews up and stated they would be taken down and no longer visible

5. They cannot keep up with even their own timelines.  If you sign iup for a service in December and you get an onboarding call a few days before march (3 months later) that is three months of zero service.  The review hub, I get in mid July. More than half the service year is gone and they still know little about me or what I do or how they can help me grow.  They should have been honest and said, Sorry doctor we really dropped the ball on this one, we will honor your requet to cancel services as we really have not helped you get started like we said we would.

6. They don't even know who their customers are.  Apparently it is not even part of protocol to check to see if a client is a current client before they open their mouth and put foot in and talk about how bad a customers onlaine status score is relative to others--a customer who HAS HAD YOUR SUPOPOSED TO FIX ALL YOUR ERRORS AS FIRST PRIORITY OF SERVICE FOR A WHOLE YEAR.  The VP of the company told me how lousy my score was on their algorithim and tried to sell me again on the same product that they just spent a year failing to deliver on.

Claiming my sites on all of these 50 healthcare sites and review sites was supposed to be the first thing they were was supposed to do as they said it was the first way they said they could help clean up all the errors present when they run their score assessor of how well you compare to other online doctors in your field

Doctor.com in my opinion is a disapointment isn my opinion.  It cost me 6 grand to listen to a guy try to sell me on the product they tried to sell me the year prior.  Nothing on the accoutn that they theorized about had actually been delivered, and rather than owning up to it, they just kept avoiding reality by getting off the phone and promising me they would look into it and someone would call me back.  How lousy does that make one feel?  Then on top of it, they had a problem with the phones.  No one answered the calls.  I can't imageine what they do with larger institutions.  What a bear!!! But I also imagine larger institutions are well lawyered up in case they need to get out non-functional year long contracts/ "service plans" that are scams.  I asked them to refund my money for the year for breach of contract, and they kept avoiding my calls.  I asked them to give me a year and do what they promised to do the first time around, and they still told me they would get back to me, deflecting. No one took responsibility for the company's failure on even sending me the hubd and onboarding me three months later--a quarter of the year gone.    

5 months into no services being rendered I emailed Adam Shapiro to cancel and was not allowed to cancel even thoughit took the company 2 months from wehn I signed up to "onboard me"  The onboarding was basically telling me how the computer worked and then a girl called me to take down a list of my menu of services, So 5 months in, and 2500 dollars later deducted from my bank account with no services rendered I finally get an email back from Adam Shapiro who signed me up for this "service" in Hollywood Florida at an aesthetics conference.  I assumed that service providers would be vetted, and not scam artists who were allowed to set up a table at the conferences.

This is what Adam said in response to my multiple emails: he speaks of what the company can theoretically do (but will never do for me) at the 5 month point.  They proceed to charge me monthly for the next 7 months (during which they do absolutely nothing for me).  I go into the bank to stop payment on the last 3 months and they somehow only refund me for one month out of 12 for which they liiterally spent a half hour in computer instruction and 1 hour in listing my menu of services, with which they did nothing. He pats himself on the back on the great work they do for otherss, yet why would I care if they are making zero effort for me? 

Adam Shapiro:

"I have received your emails regarding your account and it's obvious we need to have a quick phone call. You had emailed regarding cancelling on 5/10 and I proposed we speak to walk you through everything we have been doing for and that we can do for you with a little bit of effort from the staff.

After that email (and subsequent) I never heard from you (because no one answers the phone there in NY) to have the off boarding call that we need to do for the system to let me process a cancellation.

I would like to speak just to talk about what we have been and can be doing for you as well as how we would need to proceed with a cancellation since you signed up for a 1 year commitment with us (I have attached the signed document).

I'm confident that if you give me a chance to walk you through everything you will see the enormous value here that will result in a great ROI for your practice like it does for the hundreds of other practices we work for.

Please let me know when works this week.

Best,

Adam  

Adam Shapiro

Senior Account Manager

When I called--I got no answer.  Phones had recordings--I am out of office until ---.  This was a merry go round service.  Sign up with us and we will charge your card every month, but actually do any of the services that we signed you up for?, that is really asking too much, Doctor.  

Thanks Doctor.com 

Even a job that is a "better late than never job" is still a job completed, but you did not even do that for me.

Doctor.com job was late on everything--getting on barded, getting computer Review Hub, and then very nicely and sincerely, Doctor.com asks you to continue--even when no job has been done.  Y

So you want a pat on the back for a failure?  Ok then, well done, doctor.com.  

Well played.  You got me for a year of billing for minimal service rendered, at 497 a month,  6000 dollars for less than 2 hours work, not a bad scam. 

If you count a half hour onboarding call and a one hour call with Zoe the girl that asked me about my service menu.

I wonder how many other doctors you have run this game on.