- Report: #1083247
Complaint Review: D.M.R. Managment Inc. - Elyria Ohio
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Author Not Confirmed
Why?
D.M.R. Managment Inc.
150 Keep Court Elyria, 44035 Ohio, USA
Phone:
(440) 653-9321
Web:
www.fasttrackauction.com
Categories:
Business Rating:
(0)
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D.M.R. Managment Inc. Fast Track Auction Sales - Refuses to refund FRAUDULENT Credit Card Charges Elyria/Cleveland/Cincinnati Ohio
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This company ILLEGALLY charged my credit card 10 times causing my to bounce other obligations and incur overdraft/NSF charges from my bank. They have admitted to the fraud (caused by them) in email but refuse to pay the $64 I have requested, even after proving to them with screenshots of bank statments and details about the transactions. I have also filed a BBB complaint as well as a FTC report/complaint against them!
2 Updates & Rebuttals
mc920
Cincinnati,Ohio,
Right on track
#2General Comment
Mon, December 09, 2013
This report is only a glance at the shady operation they are running!
FastTrackAuction
Cincinnati,Ohio,
Customer will not comply
#3UPDATE Employee ..inside information
Thu, September 19, 2013
Fast Track Auction Sales (FTAS) requires proper documentation from the customer for overdraft fees to be refunded. Proper documentation includes the bank statement history including: the charges from DMR Management Inc, the non-sufficient funds (NSF) charges, all transactions which took place between, and one week prior to FTAS’ transaction.
Regarding the customer who filed the complaint, our records prove that the (10)-$1.00 authorization holds did not settle to the customer’s account; therefore, proper documentation as described above was requested from the bidder. The bank statements provided by the customer showed only the overdraft fees and no record of the $10.00 settling to his account. It was explained to the customer if a bank statement without every transactions crossed off was submitted (to prove the account was overdrafted due to FTAS) a refund would be issued. The customer refused, therefore the overdraft fees were not refunded.
Fast Track Auction Sales strives to provide each bidder with excellent customer service, however proper procedures must be followed before such situations can be resolved. It is our hope that this customer’s lack of cooperation does not misrepresent Fast Track Auction.
Please find email conversation sent to an FTA representative from this customer: “I knew you didn’t understand the problem… I thought I explained it well enough on the phone the other day… Oh and I NEVER said I would contact you Monday, so it’s clear you can’t read… And your not even that big of a company! That makes it even sadder, lol. I am doing so much damage to the DMR/FTA name… it ridiculous! Oh Good… Your on Yelp too! You’re making this easy for me, thanks. All over $63… laughable (well not for you).”
