kodymorse
College Station,#2Author of original report
Sat, February 19, 2011
This a portion of an email i have sent her. i will let everyone know things turn out. Maybe dish will do the right thing, but im not going to get my hopes up.
Dear Mrs Barned,
Thank you for responding to my report at:
http://www.ripoffreport.com/tv-news-satiations/dish-network/dish-network-dish-networks-se-899e5.htm
It has been very stressful trying to resolve this. All i wanted is my tv to work like normal. I have tried everything your representatives have suggested and have changed the frequency of the signals, reseted the box, etc as well as done everything the internet suggested. After the way your representatives talked to me and refused to help after explaining the situation, it is clear your company does not care about its customers. All i asked was for someone to come fix the defective equipment that you installed, but that was too much to ask. I never agreed anywhere in the contract to do any installations and wouldn't know how to set up a box anyway so sending me a new box would do nothing for me.
In the past when i paid you $15 to come set up the third tv in my bedroom, instead of setting it up with a remote the tech only put a splitter on it so i can only watch what is playing in the family room. I would like out of my contract, and am prepared to go through whatever measures are necessary to accomplish this. I do not want to go to court, but i will be just as persistent, relentless, and ruthless as you have been to me, and if that is necessary that is what i will do. I gave you many opportunities to resolve this, and even said during the chats "here is your opportunity to resolve this" and you still refused to help when all i wanted was for my tv to work like normal. If you wont provide the service as your supposed to and have refused to resolve the situation, I am confident a judge will agree that i would not be liable on my end of the contract.
On your commercial below:
http://www.youtube.com/watch?v=GueIeauPfOg
your CEO says"customer service is one of those things you notice, when your not getting it. You expect your shows to be there when you turn on your tv, and if you do have a problem, you expect it to be handled quickly, preferably in person."
You say one thing and practice another. I will not put up with abusive companies who try to take advantage of me. I dont want anymore half baked apologies, i just want out of my contract and to go back to cable where at the very least they would help me out if they were the ones who made a mistake. - kody morse
david baitandswitched
United States of America#3Consumer Comment
Sat, February 19, 2011
The only time that they give great service is when they are signing your up for the two year contract, after that you are on your own. We subscribers come to realize quickly why they lock us in for two years, because we would never stay on our own. I think it stinks that they believe this is the way to treat their customers, and I am not surprised at all that they hung up on you, I think that is may be their protocol. Your states attorney general would be interested to hear how they are treating you, and their lack of service, and the fact that they disconnect you before any type of resolution. They may be your only hope, but the satellite companies are aloud to operate only at a states discretion. If there are enough complaints then a state can kick them out. Complain online, it will be short and quick, and if nothing else they will have yet another strike against them. Most likely though they will be quick to try to fix the problem that they should have fixed in the first place.
BeckiB@Dish Network
Englewood,#4UPDATE Employee
Fri, February 18, 2011
Hello Kody, I am sorry about the technical problems that you have been having. Sometimes this can happen for a variety of reasons. I would be happy to take a look into your issue, and see what we can do if we determine that a technician is definitely needed. You can reach me at [email protected].
Becki Barned
DISH Network Customer Service