- Report: #1471568
Complaint Review: DirecTV -
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DirecTV
United States
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DirecTV Lied to make me stay a customer
Called in November 2018 to cancel as I was going to move and wantedc to get cable. Customer retention member called me back later that day and negotiated to get me to stay. I clarified the information and asked more that twice for him to tell me the details so I didnt mis understand. He told me he would include the move, new reciever with 4 wireless recivers for free. He told me no contract and the price would be $29.99 a month.
When I checked my first bill it was higher but I suspected it was for the quarter of the month before the changes were made. My next bill was almost double the negotiated price so I called to check if there was some hidden fee. They told me $29.99 wasnt possible and there was no way the Customer Retention member told me that. I asked for the notes to be pulled from that day as I asked the Customer Retention member to add it to my notes for my sake. They told me today that the note wasnt in the file. On top of it I would have to pay over $400.00 cancellation fee as there was a contract that I never agreed to.
It seems lately there has been more and more of this since AT&T bought them.
