- Report: #1468045
Complaint Review: Directv -
Reported By:
WILLIE -
CASTLE ROCK, Colorado, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Directv
United States
Web:
att.com
Categories:
Business Rating:
(0)
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Directv ATT/Directv mislead given bad information Nationwide
Beware of DirecTV Tech and QM’s who promises you a no contract upgrade as they are lying. Almost impossible to talk to customer support to explain this and basically you are guilty until they take their sweet time (if ever) to find your call. Unbelievable lousy service. I had been with DirecTV since 2003 I saw an offer for a free upgrade; so I upgraded to mini genie. I asked both the tech and QM if this was a new contract. I was informed no because I had been loyal customer since 2003. how I failed on some hard time being a disable veteran and had to cancel DirecTV. when I got the finale bill they charge me 210 dollars early termination fee: than when I call them I was told there was nothing they could do. I told I was lied to by the tech and the QM I was told I was just singing for the new equipment not a new complete contract completely mislead: This is very bad business practice.
