- Report: #1085520
Complaint Review: Diamonds International - Carnival Cruise Lines - New York New York
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Diamonds International - Carnival Cruise Lines
38 West 48th Street 4th floor New York, New York, USA
Phone:
800-515-3935
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Diamonds International - Carnival Cruise Lines Diamonds International - Carnival Cruise Lines Rip Off New York, Nassau Branch New York
After reading all the reviews on BBB and RipOff, I absolutely support many of theirs frustrations. I too purchased items worth just under $10,000 and was am having difficulty obtaining a refund. I purchased items in June 2013 from them, a loose stone and a semi-mount ring, which during the purchase, they said they would set it together prior to me leaving their shop (Diamonds International Nassau). Even the cruise ship representative was present that at the time. The manager, Amit, was also present right prior to purchase, approved the purchase, and the purchase transaction was made. Few minutes later, while I was walking away to look at another section, they returned stating that their shop Jewer stated that the loose diamond and the ring would not fit together. The manager offered that I exchange the diamond to another loose stone and that they would give me a good deal. I clearly purchased the two items with their manager's promise to set the two together prior to my leaving the shop. I stated that I am not interested in another diamond or another semi-mount ring. I was told that I could exchange these items at their "many" US locations (which are only in Alaska and New York). I was not offered a refund.
After coming back to US, I tried to see if I could find any semi-mount that would fit my loose stone. After several trials, I was consistently either disappointed by that the semi-mount I liked did not fit the stone, or that they would have to alter the semi-mount to make the stone fit (but this would increase the risk of the stone falling off of the ring). I then requested the Nassua store manager and the main NY Diamonds International company regarding the issue. They have yet to accept my request for refund and declined my claim stating that I have the burden of proof to prove that the two items were sold to me with intention of them being fitted together prior to leaving the Diamonds International Store. Ofcourse, when I inquired if they have a video tap at the store, I was brushed off. My credit card company is giving up because Nassau is on International land (NY headquarters does not matter since purchase was made in Nassau). If it was even 1-2 thousands, one may be able to give up, but a matter in this economy is of $10,000.
I am now trying to find a ring that actually can be used for my wedding with this pending $10,000 that I might have to now take to court because Nassau manager is ignoring my requests of statement from them that they did promise me the ring and stone would be fitted in their own store. If anyone knows a way to obtain the refund, I am happy to learn. I am very much willing to send all of the Diamonds International items to them but they would not accept it without a "reference number" that approves the return. Please help resolve this unfair practice by Diamonds International.
