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D&H Diversified Services Lake Havasu, AZ. Motorhome Rental
After reading an ad in our local newspaper, my family and I decided to rent a motorhome and travel to San Francisco, CA. I contacted D&H Diversified Services early in May. We had an agreement and would be traveling in August. Helen, the owner of the company sent me forms to fill out and I had to mail this back along with a $500 deposit. At the day of the pickup my father and husband went to Lake Havasu to get the motorhome. The motorhome was not even there. The couple who rented before us returned it late. They waited for an hour and then were given instructions on proper usage. Upon entering the motorhome, Dale the other owner commented to my husband how dirty the carpet and recliners were. He said "I'll have to get this cleaned". After leaving Lake Havasu my husband noticed that the gas cap was missing. We called D&H immediately to let them know. At our first destination we went to cook dinner and under the sink was completely filled with rusty, dirty water filling the entire bottom and all of the pots and pans. In the morning when we got up to take a shower the bottom was completely filled with raw sewage. The tanks were supposed to be completely emptied, thus they weren't. The next morning when we left as were traveling to Auburn, CA our motorhome completely stalled and we had no steering. We called once again and were told by the owners to call the Newmar Corp. It was Saturday and there was no answer. We had to cancel numerous reservations because we were broke down for days. On arriving to San Francisco our slide out mechanism would not work. Again we called the owners and Dale did not know what to say, nor do so he told us to call the next day. At this time we had to rent a 15 passenger van and cancel more reservations. The next day our steps to the front enterance would go haywire go in and out while we were driving, making things very impossible not to mention dangerous. We had to go in and out the drivers side with 4 adults and 3 small children. Needless to say, we had to cut our vacation 2 days short. We cleaned the motorhome better than it was when we got it and returned it 2 days early. After discussion with Helen she informed us she was going to reimburse us for our sales tax which she failed to inform us before renting and also for returning it 2 days early. My father simply asked her to be fair when returing our deposit since the conditions of the vehicle were so dangerous. We did not hear from D&H for 2 weeks and all calls were ignored by their company. We were not only expecting our $500 deposit but also $100 per day and $69 sales tax. A check finally came 3 weeks later for $330. D&H charged us for carpet cleaning (we did not do), missing electrical covers (we did not lose), dirty stove (we could not even cook because of the pans being so dirty, and various other things which we think are all a part of their scam. After trying to settle this dispute Dale hung up on my father numerous times and claimed that he never said the carpet and recliner were dirty and he also stated that if we had so many problems with the motorhome we should have called and we did. We called 3 times from our cell phones ( which we have records of and were very pricy themselves) It was a motorhome from hell and I certainly hope no others have to go through what we did, who knows if they will even return home safely. Any help would be appreciated.