- Report: #345589
Complaint Review: Dell Computers - Round Rock TX Texas
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Dell Computers
Round Rock TX Round Rock TX, Texas, U.S.A.
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Dell Computers DUDE.... you're SO NOT getting a DELL WARRANTY!!! Round Rock TX Texas
RIP OFF WARRANTY on Dell batteries. BATTERIES ARE $299.00 PLUS SHIPPING!!!
I contacted Dell for a warranty on my battery. I bought the computer on 8/6/2007. Today is June 29, 2008. So I have a 1 year warranty right? And I am under warranty. WRONG WRONG WRONG.
They are counting the warranty NOT from the date that I bought it. They are counting the warranty from the day they shipped it to SAMS CLUB.
The computer shipped to SAMS in JUNE of 2007. I bought it on 8-6-2007. A DELL SUPERVISOR told me that the warranty begins to tick away from the minute SAMS CLUB got it and NOT when I opened it and started to USE IT.
SO....I asked him, "If the computer hits SAMS CLUB shelves on Jan 1, 2008 and I buy it 364 days later on December 31, 2008, I get a ONE DAY WARRANTY?
HE TYPED IN YES!!!
BELOW is the actual live chat transcript. ENJOY THE RIPP OFF BS ZTO FOLLOW:
06/29/2008 10:48:31AM System: 'Thanks for choosing chat for your technical support needs. A chat agent will be with you shortly. Just so you know, you can also visit our website at support.dell.com to get technical help.' 06/29/2008 10:50:31AM System: 'Thanks so much for your patience. Chat agents are eager to help you with your troubleshooting needs, so stay on line and the next available representative will assist you.' 06/29/2008 10:52:37AM Session Started with Agent (Ajay_123169) 06/29/2008 10:52:44AM Agent (Ajay_123169): 'Thank you for contacting Dell technical Support. My name is Ajay, Rep_ID-123169. How may I help you today?' 06/29/2008 10:53:06AM Agent (Ajay_123169): 'I apologize that you had to wait too long to reach us, we have been experiencing high chat volumes today and are working on it. Let me understand the issue you are facing with the laptop/Desktop right now so that I can assist you right away!' 06/29/2008 10:53:45AM Patricia 'I spoke to someone yesterday and they determined that my battery is non functioning and needs to be replaced' 06/29/2008 10:53:59AM Patricia 'i have 74 days left on my warranty' 06/29/2008 10:54:05AM Agent (Ajay_123169): 'Patricia, Please give me a few minutes to pull up the account information.' 06/29/2008 10:54:12AM Patricia : 'he refused to send me a battery' 06/29/2008 10:54:19AM Patricia 'told me to call Sams Club' 06/29/2008 10:54:25AM Patricia 'Sams sent me back to you' 06/29/2008 10:54:44AM Agent (Ajay_123169): 'I do see you have a I1501 computer installed with Vista and the warranty will expire on 2008-09-11' 06/29/2008 10:54:45AM Patricia : '5NZP2D1' 06/29/2008 10:54:56AM 06/29/2008 10:55:16AM Agent (Ajay_123169): 'The warranty on the battery is limited to 1 year.' 06/29/2008 10:55:44AM Agent (Ajay_123169): 'You may have to purchase a new battery as the computer hardware warranty does not cover it.' 06/29/2008 10:55:56AM Patricia 'no' 06/29/2008 10:56:16AM Agent (Ajay_123169): 'I would have replaced it under warranty if you had called us before 1 year of the computer purchase.' 06/29/2008 10:56:27AM Patricia : 'how long is the warranty on the battery?' 06/29/2008 10:56:59AM Agent (Ajay_123169): '1 Year from the day of the computer purchase.' 06/29/2008 10:57:19AM Agent (Ajay_123169): 'The computer was purchased on 06-14-07' 06/29/2008 10:57:32AM Patricia 'i purchased it on 8/6/07' 06/29/2008 10:57:34AM Agent (Ajay_123169): 'So the warranty on the battery expires on 06-14-08' 06/29/2008 10:57:39AM Patricia 'a have a receipt' 06/29/2008 10:57:42AM Patricia 'no' 06/29/2008 10:57:53AM '8-6-07' 06/29/2008 10:57:56AM Patricia 'i bought it' 06/29/2008 10:58:17AM Patricia 'i have 74 days left' 06/29/2008 10:58:21AM Agent (Ajay_123169): 'You an see it for yourself on the Dell support page.' 06/29/2008 10:58:28AM Patricia 'no' 06/29/2008 10:58:36AM Patricia 'get me a supervisor' 06/29/2008 10:58:39AM Agent (Ajay_123169): 'Sure.' 06/29/2008 10:58:43AM Agent (Ajay_123169): 'Please standby.' 06/29/2008 11:00:42AM Agent (Ajay_123169): 'You can chat with him now if you would like to.' 06/29/2008 11:01:28AM Patricia : 'i have a receipt it was purchased 8-6-7 and expires 8-5-08' 06/29/2008 11:02:16AM Patricia 'i purchased an extended warranty from sams that kicks in on 8-6-08' 06/29/2008 11:03:12AM Agent (Ajay_123169): 'The extended warranty does not cover the battery warranty.' 06/29/2008 11:03:22AM Patricia ' 06/29/2008 11:03:27AM Patricia 'sams says it does' 06/29/2008 11:03:27AM Agent (Ajay_123169): 'I am sorry Patricia, I do not want to frustrate you on this issue.' 06/29/2008 11:03:36AM Patricia fix this then' 06/29/2008 11:04:43AM Agent (Ajay_123169): 'Please speak to my supervisor and he will be able to help you with this' 06/29/2008 11:04:52AM Patricia 'fine' 06/29/2008 11:05:50AM Patricia 'are you saying that the warranty begins while the unit is sitting on Sam's shelves unsold?' 06/29/2008 11:06:37AM Agent (Ajay_123169): 'Yes, the Dell warranty begins from the day it is sent out from the Dell depot.' 06/29/2008 11:07:12AM Agent (Ajay_123169): 'Like I am saying, I would have replaced the battery if you had contacted us before 06-14-08' 06/29/2008 11:07:29AM Patricia 'so if it hits sams club on Jan 1 and I buy it Dec 31 I have a 1 day warranty' 06/29/2008 11:07:52AM Agent (Ajay_123169): 'According to Dell, yes.' 06/29/2008 11:07:59AM Patricia 'really?' 06/29/2008 11:08:06AM Agent (Ajay_123169): 'I can understand your point of view.' 06/29/2008 11:08:15AM Agent (Ajay_123169): 'But I am helpless here.' 06/29/2008 11:08:16AM Patricia : 'that is absolutely unacceptable' 06/29/2008 11:08:37AM Agent (Ajay_123169): 'I would have replaced it if I was allowed to, but in this case my hands are tied.' 06/29/2008 11:09:05AM Patricia 'I will notify sams cub in a complaint. I am sure that they do not want to sell their customers a consumer fraud of this magnitude' 06/29/2008 11:10:04AM Patricia 'i will forward this transcript to one of their customer service reps so that they can review this outrage' 06/29/2008 11:10:09AM Agent (Ajay_123169): 'Please standby while I transfer you to my supervisor.' 06/29/2008 11:10:28AM Agent (Sup_Godwin_55239): 'Thank You for being on hold. This is Godwin, I am the floor supervisor.' 06/29/2008 11:11:05AM Patricia 'this is unacceptable' 06/29/2008 11:11:17AM Agent (Sup_Godwin_55239): 'Hello Patricia.' 06/29/2008 11:11:23AM Patricia 'i have 74 days left on my warranty' 06/29/2008 11:11:35AM Agent (Sup_Godwin_55239): 'I am aware of the issue we are facing with the computer.' 06/29/2008 11:11:38AM Patricia : 'i called sams and they said that it is still under your warranty' 06/29/2008 11:12:26AM Patricia 'i just spoke to sams and they sent me back to you for warranty' 06/29/2008 11:12:59AM Agent (Sup_Godwin_55239): 'Yes, the computer is still under warranty till 2008-09-11' 06/29/2008 11:13:33AM Agent (Sup_Godwin_55239): 'The computer has 1 year and 90 days warranty on it.' 06/29/2008 11:14:12AM Agent (Sup_Godwin_55239): 'The battery will not be covered as the system is outside 1 year now.' 06/29/2008 11:14:58AM Patricia '8-6-07 to 8-6-08 is 1 year it is June 29, 2008' 06/29/2008 11:15:52AM Agent (Sup_Godwin_55239): 'Patricia, the computer was sol to you through a reseller' 06/29/2008 11:15:56AM Agent (Sup_Godwin_55239): '*sold' 06/29/2008 11:16:20AM Patricia : 'so it voided my 1 whole year warranty?' 06/29/2008 11:16:37AM Agent (Sup_Godwin_55239): 'The original invoice date is 06-14-07 as per our records.' 06/29/2008 11:16:56AM Patricia : 'so if it hits sams club on Jan 1 and I buy it Dec 31 I have a 1 day warranty' 06/29/2008 11:17:54AM Agent (Sup_Godwin_55239): 'That's right. The warranty applies from the original invoice date on DELL records not from the date the system was purchased through a reseller.' 06/29/2008 11:18:05AM Patricia : 'I will notify sams cub in a complaint. I am sure that they do not want to sell their customers a consumer fraud of this magnitude' 06/29/2008 11:18:26AM Patricia : 'This is about the worst consumer fraud I have ever seen' 06/29/2008 11:18:47AM Patricia 'I bought from them with confidence' 06/29/2008 11:18:53AM Agent (Sup_Godwin_55239): 'Sams club is aware of this warranty information. If they have failed to notify you about this information i would suggest you take this matter up with them.' 06/29/2008 11:19:23AM Agent (Sup_Godwin_55239): 'As per you other hardware on the computer, it is still under warranty till 2008-09-11' 06/29/2008 11:19:43AM Patricia 'why is just the battery excluded?' 06/29/2008 11:19:57AM Patricia 'none of the unit should be under warranty then' 06/29/2008 11:20:06AM Patricia : 'that is even worse' 06/29/2008 11:20:27AM Agent (Sup_Godwin_55239): 'The battery is a consumable item. because of this the life of the battery is limited to only a year.' 06/29/2008 11:20:35AM Patricia : 'Ah' 06/29/2008 11:20:40AM Patricia : 'a money make for you' 06/29/2008 11:20:44AM Patricia : 'maker' 06/29/2008 11:20:47AM Agent (Sup_Godwin_55239): 'Whereas the other parts on the computer is not considered a consumable item.' 06/29/2008 11:20:56AM Patricia : 'This has been very enlightening' 06/29/2008 11:21:07AM Agent (Sup_Godwin_55239): 'This is followed by all the battery manufacturers.' 06/29/2008 11:21:15AM Patricia 'I see' 06/29/2008 11:21:32AM Agent (Sup_Godwin_55239): 'These batteries are manufactured by well know companies like Sony, Sanyo...' 06/29/2008 11:21:40AM Patricia : 'Your States Attorney General needs to be contacted and consumers need to be warned.' 06/29/2008 11:22:01AM Patricia : 'That is very easily handled in this computer age of consumer outrage sites' 06/29/2008 11:22:08AM Agent (Sup_Godwin_55239): 'And the life of these Lithium Ion batteries are only for a year.' 06/29/2008 11:22:20AM Patricia 'Fine' 06/29/2008 11:22:44AM Agent (Sup_Godwin_55239): 'I am sorry but all battery consumers are aware of the limitations of these Lithium ion batteries.' 06/29/2008 11:23:04AM Patricia 'You have ripped me of, and you will only have one chance to do that.'
Ripstop
Wayne, Michigan
U.S.A.
I contacted Dell for a warranty on my battery. I bought the computer on 8/6/2007. Today is June 29, 2008. So I have a 1 year warranty right? And I am under warranty. WRONG WRONG WRONG.
They are counting the warranty NOT from the date that I bought it. They are counting the warranty from the day they shipped it to SAMS CLUB.
The computer shipped to SAMS in JUNE of 2007. I bought it on 8-6-2007. A DELL SUPERVISOR told me that the warranty begins to tick away from the minute SAMS CLUB got it and NOT when I opened it and started to USE IT.
SO....I asked him, "If the computer hits SAMS CLUB shelves on Jan 1, 2008 and I buy it 364 days later on December 31, 2008, I get a ONE DAY WARRANTY?
HE TYPED IN YES!!!
BELOW is the actual live chat transcript. ENJOY THE RIPP OFF BS ZTO FOLLOW:
06/29/2008 10:48:31AM System: 'Thanks for choosing chat for your technical support needs. A chat agent will be with you shortly. Just so you know, you can also visit our website at support.dell.com to get technical help.' 06/29/2008 10:50:31AM System: 'Thanks so much for your patience. Chat agents are eager to help you with your troubleshooting needs, so stay on line and the next available representative will assist you.' 06/29/2008 10:52:37AM Session Started with Agent (Ajay_123169) 06/29/2008 10:52:44AM Agent (Ajay_123169): 'Thank you for contacting Dell technical Support. My name is Ajay, Rep_ID-123169. How may I help you today?' 06/29/2008 10:53:06AM Agent (Ajay_123169): 'I apologize that you had to wait too long to reach us, we have been experiencing high chat volumes today and are working on it. Let me understand the issue you are facing with the laptop/Desktop right now so that I can assist you right away!' 06/29/2008 10:53:45AM Patricia 'I spoke to someone yesterday and they determined that my battery is non functioning and needs to be replaced' 06/29/2008 10:53:59AM Patricia 'i have 74 days left on my warranty' 06/29/2008 10:54:05AM Agent (Ajay_123169): 'Patricia, Please give me a few minutes to pull up the account information.' 06/29/2008 10:54:12AM Patricia : 'he refused to send me a battery' 06/29/2008 10:54:19AM Patricia 'told me to call Sams Club' 06/29/2008 10:54:25AM Patricia 'Sams sent me back to you' 06/29/2008 10:54:44AM Agent (Ajay_123169): 'I do see you have a I1501 computer installed with Vista and the warranty will expire on 2008-09-11' 06/29/2008 10:54:45AM Patricia : '5NZP2D1' 06/29/2008 10:54:56AM 06/29/2008 10:55:16AM Agent (Ajay_123169): 'The warranty on the battery is limited to 1 year.' 06/29/2008 10:55:44AM Agent (Ajay_123169): 'You may have to purchase a new battery as the computer hardware warranty does not cover it.' 06/29/2008 10:55:56AM Patricia 'no' 06/29/2008 10:56:16AM Agent (Ajay_123169): 'I would have replaced it under warranty if you had called us before 1 year of the computer purchase.' 06/29/2008 10:56:27AM Patricia : 'how long is the warranty on the battery?' 06/29/2008 10:56:59AM Agent (Ajay_123169): '1 Year from the day of the computer purchase.' 06/29/2008 10:57:19AM Agent (Ajay_123169): 'The computer was purchased on 06-14-07' 06/29/2008 10:57:32AM Patricia 'i purchased it on 8/6/07' 06/29/2008 10:57:34AM Agent (Ajay_123169): 'So the warranty on the battery expires on 06-14-08' 06/29/2008 10:57:39AM Patricia 'a have a receipt' 06/29/2008 10:57:42AM Patricia 'no' 06/29/2008 10:57:53AM '8-6-07' 06/29/2008 10:57:56AM Patricia 'i bought it' 06/29/2008 10:58:17AM Patricia 'i have 74 days left' 06/29/2008 10:58:21AM Agent (Ajay_123169): 'You an see it for yourself on the Dell support page.' 06/29/2008 10:58:28AM Patricia 'no' 06/29/2008 10:58:36AM Patricia 'get me a supervisor' 06/29/2008 10:58:39AM Agent (Ajay_123169): 'Sure.' 06/29/2008 10:58:43AM Agent (Ajay_123169): 'Please standby.' 06/29/2008 11:00:42AM Agent (Ajay_123169): 'You can chat with him now if you would like to.' 06/29/2008 11:01:28AM Patricia : 'i have a receipt it was purchased 8-6-7 and expires 8-5-08' 06/29/2008 11:02:16AM Patricia 'i purchased an extended warranty from sams that kicks in on 8-6-08' 06/29/2008 11:03:12AM Agent (Ajay_123169): 'The extended warranty does not cover the battery warranty.' 06/29/2008 11:03:22AM Patricia ' 06/29/2008 11:03:27AM Patricia 'sams says it does' 06/29/2008 11:03:27AM Agent (Ajay_123169): 'I am sorry Patricia, I do not want to frustrate you on this issue.' 06/29/2008 11:03:36AM Patricia fix this then' 06/29/2008 11:04:43AM Agent (Ajay_123169): 'Please speak to my supervisor and he will be able to help you with this' 06/29/2008 11:04:52AM Patricia 'fine' 06/29/2008 11:05:50AM Patricia 'are you saying that the warranty begins while the unit is sitting on Sam's shelves unsold?' 06/29/2008 11:06:37AM Agent (Ajay_123169): 'Yes, the Dell warranty begins from the day it is sent out from the Dell depot.' 06/29/2008 11:07:12AM Agent (Ajay_123169): 'Like I am saying, I would have replaced the battery if you had contacted us before 06-14-08' 06/29/2008 11:07:29AM Patricia 'so if it hits sams club on Jan 1 and I buy it Dec 31 I have a 1 day warranty' 06/29/2008 11:07:52AM Agent (Ajay_123169): 'According to Dell, yes.' 06/29/2008 11:07:59AM Patricia 'really?' 06/29/2008 11:08:06AM Agent (Ajay_123169): 'I can understand your point of view.' 06/29/2008 11:08:15AM Agent (Ajay_123169): 'But I am helpless here.' 06/29/2008 11:08:16AM Patricia : 'that is absolutely unacceptable' 06/29/2008 11:08:37AM Agent (Ajay_123169): 'I would have replaced it if I was allowed to, but in this case my hands are tied.' 06/29/2008 11:09:05AM Patricia 'I will notify sams cub in a complaint. I am sure that they do not want to sell their customers a consumer fraud of this magnitude' 06/29/2008 11:10:04AM Patricia 'i will forward this transcript to one of their customer service reps so that they can review this outrage' 06/29/2008 11:10:09AM Agent (Ajay_123169): 'Please standby while I transfer you to my supervisor.' 06/29/2008 11:10:28AM Agent (Sup_Godwin_55239): 'Thank You for being on hold. This is Godwin, I am the floor supervisor.' 06/29/2008 11:11:05AM Patricia 'this is unacceptable' 06/29/2008 11:11:17AM Agent (Sup_Godwin_55239): 'Hello Patricia.' 06/29/2008 11:11:23AM Patricia 'i have 74 days left on my warranty' 06/29/2008 11:11:35AM Agent (Sup_Godwin_55239): 'I am aware of the issue we are facing with the computer.' 06/29/2008 11:11:38AM Patricia : 'i called sams and they said that it is still under your warranty' 06/29/2008 11:12:26AM Patricia 'i just spoke to sams and they sent me back to you for warranty' 06/29/2008 11:12:59AM Agent (Sup_Godwin_55239): 'Yes, the computer is still under warranty till 2008-09-11' 06/29/2008 11:13:33AM Agent (Sup_Godwin_55239): 'The computer has 1 year and 90 days warranty on it.' 06/29/2008 11:14:12AM Agent (Sup_Godwin_55239): 'The battery will not be covered as the system is outside 1 year now.' 06/29/2008 11:14:58AM Patricia '8-6-07 to 8-6-08 is 1 year it is June 29, 2008' 06/29/2008 11:15:52AM Agent (Sup_Godwin_55239): 'Patricia, the computer was sol to you through a reseller' 06/29/2008 11:15:56AM Agent (Sup_Godwin_55239): '*sold' 06/29/2008 11:16:20AM Patricia : 'so it voided my 1 whole year warranty?' 06/29/2008 11:16:37AM Agent (Sup_Godwin_55239): 'The original invoice date is 06-14-07 as per our records.' 06/29/2008 11:16:56AM Patricia : 'so if it hits sams club on Jan 1 and I buy it Dec 31 I have a 1 day warranty' 06/29/2008 11:17:54AM Agent (Sup_Godwin_55239): 'That's right. The warranty applies from the original invoice date on DELL records not from the date the system was purchased through a reseller.' 06/29/2008 11:18:05AM Patricia : 'I will notify sams cub in a complaint. I am sure that they do not want to sell their customers a consumer fraud of this magnitude' 06/29/2008 11:18:26AM Patricia : 'This is about the worst consumer fraud I have ever seen' 06/29/2008 11:18:47AM Patricia 'I bought from them with confidence' 06/29/2008 11:18:53AM Agent (Sup_Godwin_55239): 'Sams club is aware of this warranty information. If they have failed to notify you about this information i would suggest you take this matter up with them.' 06/29/2008 11:19:23AM Agent (Sup_Godwin_55239): 'As per you other hardware on the computer, it is still under warranty till 2008-09-11' 06/29/2008 11:19:43AM Patricia 'why is just the battery excluded?' 06/29/2008 11:19:57AM Patricia 'none of the unit should be under warranty then' 06/29/2008 11:20:06AM Patricia : 'that is even worse' 06/29/2008 11:20:27AM Agent (Sup_Godwin_55239): 'The battery is a consumable item. because of this the life of the battery is limited to only a year.' 06/29/2008 11:20:35AM Patricia : 'Ah' 06/29/2008 11:20:40AM Patricia : 'a money make for you' 06/29/2008 11:20:44AM Patricia : 'maker' 06/29/2008 11:20:47AM Agent (Sup_Godwin_55239): 'Whereas the other parts on the computer is not considered a consumable item.' 06/29/2008 11:20:56AM Patricia : 'This has been very enlightening' 06/29/2008 11:21:07AM Agent (Sup_Godwin_55239): 'This is followed by all the battery manufacturers.' 06/29/2008 11:21:15AM Patricia 'I see' 06/29/2008 11:21:32AM Agent (Sup_Godwin_55239): 'These batteries are manufactured by well know companies like Sony, Sanyo...' 06/29/2008 11:21:40AM Patricia : 'Your States Attorney General needs to be contacted and consumers need to be warned.' 06/29/2008 11:22:01AM Patricia : 'That is very easily handled in this computer age of consumer outrage sites' 06/29/2008 11:22:08AM Agent (Sup_Godwin_55239): 'And the life of these Lithium Ion batteries are only for a year.' 06/29/2008 11:22:20AM Patricia 'Fine' 06/29/2008 11:22:44AM Agent (Sup_Godwin_55239): 'I am sorry but all battery consumers are aware of the limitations of these Lithium ion batteries.' 06/29/2008 11:23:04AM Patricia 'You have ripped me of, and you will only have one chance to do that.'
Ripstop
Wayne, Michigan
U.S.A.
5 Updates & Rebuttals
Tom
South Milwaukee,Wisconsin,
U.S.A.
Sam's Club is like any normal business who buys computers
#2UPDATE Employee
Thu, July 10, 2008
I work for one of the sub-contractors that Dell hires to repair Dell laptops and desktops. From my understanding, Dell does not have "Authorized resellers". The companies that sell Dell computers in retail stores buy there computers from Dell as if they where a normal business using the computers. Think of it this way: You purchase 10 laptops from dell with 2 year warranties with the intent to resell them at a higher price to other people, Should the warranty start on the day you purchase the laptops or the date you RESELL them to someone else? As such, the warranty starts from when Sam's club buys the computers not from when you purchase them from Sam's club. Your beef is with Sam's club for mis-representing the warranty status and not Dell. When ever I get calls for customers who buy from retail stores, the company information that appears on my ticket is the company who sold the machine to the customer and not the customer.
Tom
South Milwaukee,Wisconsin,
U.S.A.
Sam's Club is like any normal business who buys computers
#3UPDATE Employee
Thu, July 10, 2008
I work for one of the sub-contractors that Dell hires to repair Dell laptops and desktops. From my understanding, Dell does not have "Authorized resellers". The companies that sell Dell computers in retail stores buy there computers from Dell as if they where a normal business using the computers. Think of it this way: You purchase 10 laptops from dell with 2 year warranties with the intent to resell them at a higher price to other people, Should the warranty start on the day you purchase the laptops or the date you RESELL them to someone else? As such, the warranty starts from when Sam's club buys the computers not from when you purchase them from Sam's club. Your beef is with Sam's club for mis-representing the warranty status and not Dell. When ever I get calls for customers who buy from retail stores, the company information that appears on my ticket is the company who sold the machine to the customer and not the customer.
Tom
South Milwaukee,Wisconsin,
U.S.A.
Sam's Club is like any normal business who buys computers
#4UPDATE Employee
Thu, July 10, 2008
I work for one of the sub-contractors that Dell hires to repair Dell laptops and desktops. From my understanding, Dell does not have "Authorized resellers". The companies that sell Dell computers in retail stores buy there computers from Dell as if they where a normal business using the computers. Think of it this way: You purchase 10 laptops from dell with 2 year warranties with the intent to resell them at a higher price to other people, Should the warranty start on the day you purchase the laptops or the date you RESELL them to someone else? As such, the warranty starts from when Sam's club buys the computers not from when you purchase them from Sam's club. Your beef is with Sam's club for mis-representing the warranty status and not Dell. When ever I get calls for customers who buy from retail stores, the company information that appears on my ticket is the company who sold the machine to the customer and not the customer.
Linds
Murfreesboro,Tennessee,
U.S.A.
Typical
#5UPDATE Employee
Thu, July 10, 2008
I'm not really sure why Dell is listed as the "ripoff-er" in this matter. Sam's Club, would have been the party responsible with providing you all of the details of the computer...including ALL warranty information. This, to me, seems like a pretty important detail they failed to mention when you bought it (they didn't even give you any paperwork outlining how the warranty would work?). The reason that my title says typical? As an employee at Dell, seeing the huge amounts of customer service complaints on internet blogs, hate sites, etc, can be frustrating...especially when it's something the company really has no control over. Is Dell violating their own warranty policy? No way. Should they still "do the right thing" to make the customer happy? You betcha. Sadly, this, in most cases, is a thing of the past. To argue with Dell on this matter would, frankly, be a waste of your time (I don't want that to happen). Contact Sam's Club and don't back down! The issue here, is failure on their part to fully inform you about what you were buying from their store. Hope this helps :)
Larry
Phoenix,Arizona,
U.S.A.
What to do
#6Consumer Suggestion
Sun, June 29, 2008
First, find the warranty that came with your computer. I have never heard of a warranty that starts running when the unit is shipped to an authorized retailer. I would not let this matter end with the statements of a minimum wage flunky on a live chat help line. Second, to preserve your warranty claim I would send letters to the corporate offices of both Dell and Sam's Club. Send these by certified mail with return receipt cards. Demand replacement batteries from both of them. Last, if you cannot wait for the wheels to turn to get the new batteries, see if you can find batteries at Radio Shack or Batteries Plus. Unless Dell has developed some sort of proprietary battery, both of those outlets usually have batteries at a far lower price than what computer manufacturers want.
