- Report: #6523
Complaint Review: Culligan Auto Place - Williamsville New York
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Culligan Auto Place
8135 Main St Williamsville, 14221-6032 New York, U.S.A.
Phone:
716-633-5200
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Trail of Sludged engine leads to Culligan Auto Place of Williamsville,NY
Part three of the saga of the Camry Sludged engine. Our last installment had Toyota Motor Corp. and its' evil twin Toyota Financial Svcs blaming each other over the cause of a 97 Camry's sludged engine. Well the trail continues.
Through sleuthing methods we cannot describe we found out that this particular Camry was leased to a Mr. Edward Wozinak through Culligan Auto Place. When we wrote Mr. Wozinak asking for assistance in documenting a maintenance history, he apparently panicked and contacted Culligan.
We were then contacted by the dealership who instructed us to not contact Mr. Wozinak again. The reason stated was that the dealership had a "family" relationship with him. Culligan stated that Mr. Wozinak had returned the vehicle in good shape. However they admitted that shortly after leasing the car he had relocated to Connecticut and only returned at the end of his lease.
When asked to send some documentation or a letter stating that the vehicle had been returned and properly maintained there was a backtracking and silence. At this point in time we have not received any such letter or info on the car nor have they returned our phone calls.
So the question is why would Culligan ship a high end Toyota vehicle to auction when according to Toyota Financial it could have been sold at a higher mark up in the Certified Used program?
Was Toyota Financial involved with Culligan in the decision to dump a dangerously sludged engine on the auction market?
Lastly did Culligan or Toyota Financial disclose to the auction site that this car had a serious engine problem?
Alas, all these questions could be answered if only someone would cough up some maintanence records.
Through sleuthing methods we cannot describe we found out that this particular Camry was leased to a Mr. Edward Wozinak through Culligan Auto Place. When we wrote Mr. Wozinak asking for assistance in documenting a maintenance history, he apparently panicked and contacted Culligan.
We were then contacted by the dealership who instructed us to not contact Mr. Wozinak again. The reason stated was that the dealership had a "family" relationship with him. Culligan stated that Mr. Wozinak had returned the vehicle in good shape. However they admitted that shortly after leasing the car he had relocated to Connecticut and only returned at the end of his lease.
When asked to send some documentation or a letter stating that the vehicle had been returned and properly maintained there was a backtracking and silence. At this point in time we have not received any such letter or info on the car nor have they returned our phone calls.
So the question is why would Culligan ship a high end Toyota vehicle to auction when according to Toyota Financial it could have been sold at a higher mark up in the Certified Used program?
Was Toyota Financial involved with Culligan in the decision to dump a dangerously sludged engine on the auction market?
Lastly did Culligan or Toyota Financial disclose to the auction site that this car had a serious engine problem?
Alas, all these questions could be answered if only someone would cough up some maintanence records.
1 Updates & Rebuttals
Anonymous
Houston,Texas,
USA
Culligan was known for this.
#2Consumer Comment
Tue, February 14, 2012
This does not surprise me at all and I had hoped that Toyota would have treated you better, but I guess not. I see others have problems with getting extended warranties and tires for life contracts honored by West Herr who took over Culligan's failed business, and even they are not standing behind Toyota purchases.
All the dealings I had with Culligan were terrible and they eventually had the reputation as being crooks and I had wondered how much of that was just their GMC unit and that the Japanese and German portions of their business would offer better service, probably not is my guess. But since they are out of business, something must have worked and I will say I was severely mistreated by them on a basically new Sierra SLT 4x4. They ruined a new truck thanks to botched service, repairs and fluid changes not done as advertised or as instructed, and the list goes on and on. I am glad they went out of business and wished GM went under as well. A shame we had to bail them out. They deserved to go under.
