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  • Report:  #2585

Complaint Review: Cross Country Group/Driver's Premier - Medford Massachusetts

Reported By:
-
Submitted:
Mon, July 03, 2000
Updated:
Thu, August 19, 2004

Cross Country Group/Driver's Premier
440 Mystic Valley Pkwy Medford, 02155 Massachusetts, U.S.A.
Phone:
800 635-0000
Web:
N/A
Categories:
Auto Clubs

Driver's Premier/Cross Country Group is a Road Side Assistance company. They, without our authorization some how got hold of our credit card number (probably because of their affiliation with AT&T Universal Card) and charged us $79.95 for an auto club membership.

When we questioned this charge we were told that they had spoken to my husband on a day which we know for a fact my husband was not even available. Additionally, even though they had supposedly contacted us - they claimed they had a "recorded" conversation with my husband authorizing the charges. When I asked them to produce same - they said it would take weeks for them to do so. When I asked them what they were prepared to do when they could not find any such recording - they said they would apologize.....BIG DEAL!!!

In addition to my husband NOT being home on the day they claimed to have spoken to him - we would never subscribe to a Road Side Assistance club because we receive "FREE" road side assistance from our cellular phone company!



5 Updates & Rebuttals

CHRIS

Tucson,
Arizona,
U.S.A.
GET THE FACTS RIGHT

#2UPDATE Employee

Wed, August 18, 2004

I'm sorry you feel that you were part of a ripoff, however, the program would not have gotten started without a positive responce from the primary member at time your card company would have marketed you. We are able to obtain the taped recording of acceptance for members who have forgotten that they agreed to the program. It does take apx. 4 to 6 weeks for this since the marketing company has to go through their archives to retrieve them. Normally, if it has been within 2 even perhaps 3 years since the acceptance we have been able to get these without any problem. I work in membership services, I know for a fact that we would never just offer an apology, we would have offered the tape option for you. If you had checked your card statements, you would have noticed that our phone number would have been beside the charge each time it occured on an annual basis. Perhaps you should check all your facts before airing your issues publically! You've done more damage to your own character by showing your obvious error in checking your facts!!!


C

Tucson,
Arizona,
U.S.A.
Do your research before you get so heated!

#3UPDATE Employee

Wed, August 18, 2004

What happened is your husband ordered this program and either forgot or just didn't want to tell you he messed up-and I can see why! What you neglected to mention is that you have been charged for this before and payed for it willingly on more than one occassion. If you never ordered or wanted it, why did you do that? The reason I know that you did that is by law, when you order something by phone or supposedly are telemarketed for something, that marketing company (which is not cross country)has to keep that record on file for 2 years. You called after that 2 year period. As a courtesy Cross Country offered to contact the marketing company and ask for the tape on your behalf-since you didn't even take responsibility or question it the first couple of times. Had you seen this charge on your bill the first or second time and requested to cancel it, it would have been done and we even would have issued you a full or prorated refund. The fact that you weren't informed of your husbands decision to purchase this program (which is excellent, by the way) or weren't perceptive enough to notice it and question it before that 2year period does not mean that Cross Country did anything fraudulant at all. Take this as a lesson to communicate with your husband, make sure your not on marketing list with your credit card companies, and look over your bills like a responsible adult before you cry fraud!


S. Elizabeth

Tucson,
Arizona,
U.S.A.
Consider this

#4UPDATE Employee

Wed, August 04, 2004

Consider the following. Cross Country Group is an automotive services company hired by other companies to do roadside assistance services for their customers. If there is a problem with the telemarketing done for this service, perhaps the company that needs to be dealt with is the parent company of Driver's Premier. Cross Country is not the parent company of Driver's Premier. CCG calls the services they market to other companies Cross Country. But because they market a service does not mean they also market the customers.


Anonymous

No,
Arizona,
U.S.A.
You are an idiot! ...probably tele-marketed you... over the phone

#5Consumer Suggestion

Fri, July 09, 2004

The company probably tele-marketed you over the phone and ASKED if your husband wanted the program. Telemarketers HAVE to get a tape recorded confirmation of the authorization. Since your husband is the one who agreed to the plan, I can understand why YOU don't remember enrolling. But if your husband is ordering services behind your back-- that sounds like a relationship/communication problem between you and your husband. And you are an IDIOT for blaming the comapny for something YOUR HUSBAND enrolled in. The company didn't scam you, your husband did. Why don't you fill out a rip-out report on him? He's the one that's ripping you off--not Driver's Premier!


S

Tucson,
Arizona,
U.S.A.
Why don't you pay attention as to who is calling you and what you or our husband agreed to.

#6UPDATE Employee

Mon, December 09, 2002

I am an employee of Cross Country Automotive Services. We have over 150 different roadside assistance programs and have been in business the last 30 years.

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