- Report: #1412087
Complaint Review: Cox Communications - San Diego California
Reported By:
Terry -
San Diego, California, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Cox Communications
San Diego, California, United States
Web:
www.cox.com
Categories:
Business Rating:
(0)
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Cox Communications Cox misrepresented their new bundle package by adding previously stated services and equipment that were supposed to be installed as part of the total bundle price and instead were added to inflate the monthly bill by 38%. San Diego California
Cox stated they would replace our existing equipment including modem and dvr's as part of the bundle price of $129.99 plus taxes. Our first bill came in at $180.32. When we discussed this discrepancy with Cox they stated that their advertisement clearly states equipment is extra. Their own website showing this bundle package does not state this. There is nothing directly attached to their promotional material on their website that states this. However, if you scroll down to the very bottom, they have some small print that states the equipment charges are extra, but their actual advertisement does not refer to these charges and leads customers to beleive that "installation is free." Installation means whatever is needed to offer the services being advertised which includes necessary equipment unless clearly otherwise stated.
