- Report: #1333221
Complaint Review: Cox Communications - Nationwide
Reported By:
toobigtocarecorporations -
Casa Grande, Arizona, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Cox Communications
Nationwide, USA
Phone:
866-867-7644
Web:
cox.com
Categories:
Business Rating:
(0)
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Cox Communications Uninformed of lease and equipment fee. Casa Grande Arizona
I set up an appointment for new internet service from cox. When the technician came, I asked him if I could use a used cox modem that I got from goodwill and he said yes, and plugged it in and said it worked fine.
Several days later, I connected a router and computer to the modem. The modem started smoking, so I threw it away, and went to Walmart and purchased a new modem. I called cox and they put in the new serial number for the new modem on my account so I could use the new modem.
When I got my bill, cox charged me a $6.99 charge for leasing that used modem and $122 for the modem itself. I called to find out why. A customer service representative took off the $6.99 fee and told me to call back in a few days.
When I called back, the customer service representative said cox won't take off the $122 charge claiming that the modem belonged to them in the first place. I told the customer service operator that I would like to speak to a manager. So he put me on hold. The customer service operator came in on the line and offered to take 1/2 off of the $122 price to settle it before talking to the manager. I said no, because nobody informed me of any of these charges, I signed nothing agreeing to them. In other words, I would not have used that modem if I was told I was going to be charged for it.
When I spoke with the manager, he refused to take off the charge at all. I said what about 1/2 the $122 that the technician offered. He said no. How can cox charge me for a lease that I never agreed to? Or to pay for a modem that I never agreed to pay for? I feel scammed by cox.
